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My customers payments are not depositing into my business account, this is a non QuickBooks linked account. Any help is much appreciated
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I'm thrilled to have you here today, @jeremiah11. Let's work this out to ensure your customer's payments get deposited into your bank account.
Before anything else, may I ask if this is the first time taking up a customer's payments? If so, please know that we usually deposit your funds within five business days after your first payment. First deposits may take time since we're setting up your merchant account, but after this, your future funds will deposit much faster.
I've got you this article for more information: Common questions about payments deposits in QuickBooks Online.
Also, please know that the deposit speed will depend on the product you're using and the type of payment. I'll gladly input the steps below to help you determine your product's deposit speed. To get you going, here's how:
- Access your QuickBooks Online company.
- On the top right-corner, click the Gear icon.
- Select Account and settings.
- Choose the Payments tab.
- Review the Deposit Speed section.
See this page for further guidelines: Find out when QuickBooks Payments deposits customer payments.
In addition, here's an article about connecting a bank account to your QBO company: Connect bank and credit card accounts to QuickBooks Online.
I'd also recommend checking this page to help you manage bank transactions: Categorize and match online bank transactions in QuickBooks Online.
@jeremiah11, feel free to mention me in the comment section below if you need further assistance managing customers' payments in QuickBooks. I'll be more than happy to help you. Have a nice day!