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December 2, 2023
Solved

My existing list of vendors won't show on the app when adding an expense, (but it is there on the computer.)When I select "who you paid," only customers show up. Ideas?

  • December 2, 2023
  • 1 reply
  • 0 views
I have tried logging out and back in, updating the app, and have looked for related settings but can't find any. I can add new vendors writhin the app, but my list of existing ones are gone. 

Also my older expenses with those vendors are showing a blank space where the vendor should be listed (in the app.) However, they are fine on the computer.
Best answer by JanbonN

Hello @compositecarpent, Welcome to the Community! I appreciate the app troubleshooting you've done so far.

 

Since you have already updated the app, let's try refreshing it by clearing the cache data. A full cache can cause the application to behave abnormally.

 

For iOS devices:

 

  1. Go to your phone's settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

For Android devices:

 

  1. Go to your phone's settings,
  2. Choose Apps (varies by device).
  3. Select QuickBooks Online from the application list.
  4. Go to the Storage section, then tap Clear Data.

 

After performing these steps, power cycle your device. If the issue persists, uninstall and then reinstall the app. If needed, you can also access QuickBooks through your phone's browser to manage vendors and transactions.

 

Additionally, please refer to this article about managing your bill in the app: Pay and manage bills with the QuickBooks Online mobile app.

 

If you have any further questions regarding your vendor list, please don't hesitate to ask. I'm always available to assist you. Stay safe!

1 reply

JanbonNAnswer
December 2, 2023

Hello @compositecarpent, Welcome to the Community! I appreciate the app troubleshooting you've done so far.

 

Since you have already updated the app, let's try refreshing it by clearing the cache data. A full cache can cause the application to behave abnormally.

 

For iOS devices:

 

  1. Go to your phone's settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.

 

For Android devices:

 

  1. Go to your phone's settings,
  2. Choose Apps (varies by device).
  3. Select QuickBooks Online from the application list.
  4. Go to the Storage section, then tap Clear Data.

 

After performing these steps, power cycle your device. If the issue persists, uninstall and then reinstall the app. If needed, you can also access QuickBooks through your phone's browser to manage vendors and transactions.

 

Additionally, please refer to this article about managing your bill in the app: Pay and manage bills with the QuickBooks Online mobile app.

 

If you have any further questions regarding your vendor list, please don't hesitate to ask. I'm always available to assist you. Stay safe!

December 2, 2023

That was it! Awesome, thank you so much. 

December 2, 2023

You're welcome, compositecarpent.

 

I'm glad to hear that the solution provided by my colleague successfully resolved the issue you were facing. It's always reassuring when a colleague can offer helpful assistance and support in resolving technical problems. I hope this experience has been positive for you and you will continue to find beneficial solutions and help from the other Community experts in the future. 

 

If you need assistance, please get in touch with us here in the Community. We are always available to help you, no matter what time. Whether you have a question or concern, our team and the Community will work tirelessly to ensure you receive the support you need. So, please don't hesitate to let us know how we can assist you. Have a wonderful day!