Question
My funds are on hold $1055 actually. I have not been able to use my business funds for 8 days. The fees for invoice payments i owe is 5x less than whats on hold!
This has been an extremely difficult and painful experience and I am going to be closing my Quickbooks account after this and contacting a lawyer. I supposedly owed fees for a few invoices but there is no link to pay those fees or a coupon. QuickBooks is withholding this amount of money when my fees that the representative had said was $272. That is also including the $100 fee that QuickBooks wanted to charge me. This feels illegal to withhold somebody's money who has more in QuickBooks than what is owed. Today is the 9th day since that invoice was paid by my client and I have spent numerous hours on the phone with Representatives who continuously tell me to hold check on me then tell me to hold again for no response or they say wait one or two days for notification or email which still doesn't help or lead to the correction of the problem. The representatives have absolutely no idea what they are doing and follow a prompt that is misleading,incorrect, and not useful for anyone. I have spent hours on the phone speaking with Representatives who don't know what's going on, who don't know how to do their job, who cannot give me a legitimate answer or link to send so I could pay the fees. And half the time they're from another country and can't even speak English which mind you is the main spoken language in the United States which is where QuickBooks and my company are located. I am going to be closing my account and never using QuickBooks again or referring another person for this terrible service. I pay $121 every month and they have taken thousands of dollars in fees for a service that has not only caused more problems but made running a business 10 times harder. This I feel is illegal and I will be contacting my lawyer and filing a police report tomorrow.
