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chris-primecyber
November 18, 2022
Question

My invoice says paid, and email says paid but no money in my bank account?

  • November 18, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

Candice C
Candice C
November 18, 2022

Good afternoon, @chris-primecyber. 

 

Congrats on making your first post here in the Community. Let's figure out where your money is located. 

 

To clarify, is this your first time allowing a customer to pay an invoice and receiving the money? If so, this may be the reason why you haven't received your deposit yet. As we set up your account, the first few deposits can take up to 5-7 business days to come through to your bank account. 

 

If not, check out this guide to review the deposit speed and more details. 

 

I hope this helps answer your question. I'm only a post away if you need me. Have a wonderful day!  

H
Hanan amarir
October 13, 2024

Hello it’s my first time to try this app and I wanted to try a bill before I let the people I worked with get the bill , there’s a bill of 24 dollars that’s my friend did and he paid it but no money taken from his bank account and I didn’t get anything to

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KayePe
October 13, 2024

Thank you for choosing QuickBooks Self-Employed in managing your business's data entry and related transactions. I understand the importance of efficient customer payment and I'm here to assist you by explaining how it works, Hanan.

 

When a customer pays the invoice, the funds are automatically withdrawn from their bank account. Additionally, if you're a first-time QuickBooks Payments user, the initial payment may take up to 5 business days to deposit as we set up your account. Future payments will process faster once the setup is completed.

 

However, given that the funds have not been taken out of their bank account, it is advisable to confirm whether the transaction was processed. That said, I recommend reaching out to your client to ensure that the transaction was not declined. The payment may not go through because the information entered does not match what the bank has on file or the payment amount is larger than the limit set by the financial institution. If this is the case, we recommend your customer speak directly to their bank.

 

If none of those situations applies, you can contact our QB Payments Support Team to help you further with investigating this concern. They're equipped with the necessary tools to assist you in resolving this matter efficiently.

On the other hand, you may also want to categorize transactions to have clear and organized financial picture of your business using QBSE.

As you explore the app for the first time please know that the Community is always here to assist you in any way. If you have questions about anything at all please let me know. I'll be ready to help if you ever need me.

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