My invoice will not load when I try to email to client

Hi there, bwhpost.

I appreciate you for telling us about your concern about sending invoices in QuickBooks Self-Employed (QBSE). Please know that it isn’t the kind of experience that we what you to have upon using the application for your businesses.

Currently, we have an ongoing investigation about customer being unable to send invoices to their client. Our engineers are working diligently to get this sorted out and provide fixes in no time. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

To make sure you’re added to the list of affected users, you can contact our Technical Support Team to receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-99715:

1. Log in to your QuickBooks Self-Employed account.
2. Press the (?) Help icon at the top right corner of the page.
3. Click the Contact Us button enter brief information about your concern and tap Continue.
4. Under How would you like to connect with us? Select either to Chat with us or get a Callback.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: Contact QuickBooks Self-Employed Support.

Once resolved, you can mark it as paid to close the transaction and keep your records accurate. Please refer to Step 3: Process an invoice to do so: Create invoices in QuickBooks Self-Employed.

Thank you for your continued patience while we work on resolving this issue. We understand that this may be causing inconvenience, but please rest assured that we are doing everything we can to resolve it as soon as possible. In the meantime, please take care and stay safe.