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clgmoldxperts1
December 16, 2020
Question

My invoices are coming back to me undeliverable. Please help

  • December 16, 2020
  • 14 replies
  • 0 views
undeliverable invoice

    14 replies

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    J
    Julius Wang Tax Office
    September 5, 2022

    I've been able to email my invoices by deleting the description box in the body of the email. Leave the email body completely blank. However, I am wondering why only one of my client files can not send the invoice with an email body full of text while others can. 

    J
    Julius Wang Tax Office
    September 6, 2022

    I tried to reduce the content of the text in the body of the email, then delivered my invoice. I am still wondering why a non-reduced version can be sent through others' account

    JenoP
    JenoP
    September 6, 2022

    I appreciate the additional information you're sharing with us, Julius.

     

    There are a couple of reasons why an email from QuickBooks is not being sent to customers. This includes browser issues, company settings, and servers or domains that are not configured to accept or send emails from QBO. 

     

    You mentioned that the issue is only happening in a specific client's file. Most probably, it has something to do with the email address in the settings section since other accounts were able to send transactions successfully. I'll share some steps on how to resolve issues with undeliverable emails in QBO. 

     

    If the client has recently imported QuickBooks Desktop data into a QuickBooks Online company, you may need to reset your email address. Here's how:

     

    1. Go to Gear or Settings ⚙ icon and select Account and settings.
    2. Proceed to the Company tab, then select the edit icon in the Contact info section.
    3. Review each email address and make changes as needed.
    4. Click Save, then select Done.

     

    If you're still getting the same result,  clear and then re-enter your email address in the same window. Then, send yourself a test transaction without clearing the body of the email.

     

    Here's an article for more details about the steps that I've shared: 3 Solutions For You When Customers Aren't Receiving Your Emails.


    Please share updates on this thread if you're able to send invoices without any issues. We'd want to make sure everything is sorted out. 

    L
    Lmari
    December 18, 2022

    This is a KNOW issue so don't let them tell you that you have an incorrect email address for your customer. Send the invoice to yourself and you won't get it either.

    K
    Kaleyh
    January 26, 2023

    Why is this still happening? It happened a few times to me in December and I thought it was a fluke. Now, I go to send my invoices and every one that isn't pre-scheduled is coming back to me! So time-consuming and annoying!

      D
      DebSheenD
      January 26, 2023

      Hello there, @Kaleyh.

       

      I appreciate you for joining us here in the Community space. Allow me to step in and assist you with your concern about the Undeliverable error message in QuickBooks Online. I've checked with my tools and with our engineering team. The investigation has already been resolved.   

       

      In your case, since the error persists, I would suggest reaching out to our customer support team. They have the tools to pull up your account or screen share to further investigate the issue.

       

      Here's how to reach them: 

       

      1. Go to the Help menu, and hit Talk to a human.
      2. Choose Talk to a human again.
      3. Proceed with I still need a human.
      4. Click the Contact us link.
      5. Tap either Start messaging or Get a call.

       

      I'll be attaching a link to help you enhance your invoice. See more information about customizing invoices. 


      I'm also adding these articles that I'm sure you'll find helpful in managing your sales forms:
       

      I'm always available if you have more questions or concerns about fixing error messages or emailing invoices. Comment below, and we'll get back to you. Take care.

      4
      4000Hwy273
      April 6, 2023

      My invoices are also showing as undeliverable. There have been no changes to any emails, both sender or receiver. Is this a known issue? When can we expect it to be fixed?

      E
      emedibill
      April 6, 2023

      Yes! It is a known issue for a couple years now. It’s still continues to be a horrible issue that they cannot fix, and the customer service is awful! Close to changing from QuickBooks!  

      C
      ChristineJoieR
      April 6, 2023

      Hi, @4000Hwy273, and @emedibill.

       

      We are aware that some QuickBooks Online users are having issues sending invoices to their customers. Our engineering team is working hard to resolve the issue as soon as possible.

       

      What we can do for now is to download the sales forms and send this manually through other resources outside QuickBooks: Download and save sales forms and statements in QuickBooks Online.

       

      We will share an update as soon as we know more. You can also check for site updates from time to time using the following links:

      https: //status.quickbooks.intuit.com/.

       

      I appreciate your patience as we work toward a solution. 

      M
      MirelesJ
      January 12, 2024

      I experience this problem periodically. Today I sent two different invoices to the same client (two different billings/projects) and to the same email DL. One worked. One reported,

       

      Invoice undelivered

      We couldn’t reach some of your customers. Double check the email address and try again. 

       

      The email that bounced has to be knowable. It is poor programming design that that the offending email is not reported back. This is a fixable problem that has been going on for years, according to this thread.

       

      Please fix this!

       

      James Mireles

      Houston, TX

      AlverMarkT
      AlverMarkT
      January 13, 2024

      I hear you, and I understand the frustration that inconsistencies like this can cause, @MirelesJ.

       

      There's currently a new investigation (INV-97919) about undelivered invoices. Rest assured that our product engineers are working on a fix. To be notified once the issue is resolved, I encourage contacting our Support team to add you to the list of affected users. Here's how:

       

      1. In your QuickBooks Online (QBO) company, go to Help (?).

      2. Select either of these tabs:

      • Assistant tab and type Talk to a human.
      • Search tab and click on Contact us to connect with a support expert.

      3. Choose how you want to reach us (phone or chat).

       

      If you have other concerns about managing invoices in QBO, let me add this link as an additional resource: Manage invoices.

       

      Let us know if you have further updates about undelivered invoices in QBO. We'll do our best to assist. Take care.

      T
      tnpmommy
      February 12, 2024

      When I send my email invoices to Outlook, it is adding a ' to each end ('email.address') which causes the email to get bounced. This started within the past 3 months and only happens when I send the batched emails, like remainders or memorized items.

      What can I do to get rid of the ' ' without opening each email before sending? When I look at the email address in Send Forms, there are no ' '

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