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December 13, 2023
Question

My invoices are not saving. Is anyone else having this issue? Quickbooks suggests changing browsers and emptying the cache every time...ugh! It never used to be this way.

  • December 13, 2023
  • 1 reply
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1 reply

December 13, 2023

Hello there, @alymillr

 

This process must work smoothly for you, and I'm here to help find a solution. Let's work together to address this issue and get your invoices saved without all the hassle.

 

To further assist you, could you provide me with any specific error messages or details about what happens when you try to save the invoice? This information will help us pinpoint the issue and find a solution.

 

If the issue persists, I recommend contacting QBSE support for additional assistance. They have specific troubleshooting steps or insights into the issue that could help resolve it.

 

Here's how: 

  1. Go to Help (?) and select Contact Us.
    Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  2. Enter “talk to a human”, then select Continue.
  3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.
    • Ask the Community - Post your question to the QuickBooks community or browse responses from experts and other customers.

Please check out this article for additional details: Contact QuickBooks Self-Employed Support. 

 

In addition, I've added some resources for future reference about managing your income and expenses: 

 

Keep me posted here if you have other questions or concerns about QuickBooks. I'm always here to help. Have a good one!

alymillrAuthor
December 13, 2023

I don't receive any error messages. I just create my invoice, save it, click out of it, and poof, it's gone. There are no records of my invoice. I've contacted QBSE support and they don't provide any lasting fixes.