Skip to main content
M
matey56@gmail.co
November 12, 2023
Question

My list of vendors has disappeared.

  • November 12, 2023
  • 1 reply
  • 0 views
When I go to categorize a transaction on the app, my list of vendors is blank. However, when I go to add one it tells me it already exists. How do I recover the list?

    1 reply

    K
    Kurt_M
    November 12, 2023

    Welcome to the Community space.

     

    Before anything else, know that we appreciate you informing us about being unable to see vendors in your Vendor list section when attempting to categorize bank transactions inside the QuickBooks Online (QBO) mobile app. Reading through your post, we recommend accessing your company file using a browser to rule out the possibility of having issues with your mobile application. After logging into your QBO company, you'll want to check the vendors in the Vendor section. These are the steps:

     

    1. Access your QuickBooks Online company.
    2. On the left navigational bar, go to the Expenses tab.
    3. Select Vendors.
    4. Check if your vendors are there.

     

    Also, if you still see them when categorizing a transaction, you can temporarily categorize your transactions in the web version. See this page for further guidelines: Categorize online bank transactions in QuickBooks Online.

     

    Also, we'd recommend clearing your app's data because it may have something to do with the data stored inside your application. Too many of them may affect your experience using the mobile version of QuickBooks. If you're using an Android device, here's how:

     

    1. Ensure the device is connected to a WIFI or internet.
    2. Go to your phone's settings.
    3. Choose QuickBooks app from the list, then select Storage.
    4. Select clear data.

     

    In case you're using iOS or iPad, here's how:

     

    1. Go to Settings.
    2. Select Setting General iPhone Storage and choose the QBO app.
    3. Choose Offload App. This will free up the storage without deleting your app's documents and data.

     

    For other available troubleshooting, please see this page: Fix common errors in the QuickBooks Online mobile app for Android.

     

    Moreover, we've added these articles to help you reconcile an account, fix reconciliation, and ensure your data stays accurate inside the program:

     

     

    We're only a click away if you need further assistance with this. You can comment below or visit us anytime so we can respond and provide you with the help you need. Stay safe, and have a good day.

    Terms & ConditionsAccessibility statement