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October 31, 2024
Question

My monthly recurring reminders list is not updating. Is there a way to get these reminders that have been created off the list?

  • October 31, 2024
  • 1 reply
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1 reply

October 31, 2024

Thanks for reaching out about your reminder list not updating, carterlandservic. I know how important it is to get this issue resolved urgently, and I'm here to guide you to the right support so we can get this fixed for you.

 

Currently, our team is aware of the issue where the reminder isn't disappearing on the list even after invoices have been created and paid. That said, you can rest assured that our product engineers are working diligently to find a permanent solution.

 

While I can't provide a specific time frame for when the issue will be resolved, you can contact our Customer Care Team to be added to the list of affected users. This way, you'll receive email notifications with updates on the progress and resolution.

 

Here's how to reach us:

 

  1. Go to the Help menu and select the Search tab.
  2. Next, click Contact Us.
  3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
  4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

 

Please be sure to check our support hours here so that we can address your concerns as quickly as possible: Get help with QuickBooks products and services.

 

We appreciate your patience and understanding as we work through this. Your experience is important to us, and we’re committed to keeping you informed every step of the way. If you have any other questions or need further assistance with recurring transactions, don’t hesitate to reach out. We're here to help and ensure you get the best support possible.