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July 3, 2024
Question

My QB app on iPhone isn’t showing customers current invoices. It’s only showing things from years ago.

  • July 3, 2024
  • 1 reply
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Original commenter did not share additional details

1 reply

July 3, 2024

Thanks for bringing this to our attention, @JPearl.

 

I've checked here on my end and found an ongoing investigation. Other users have experienced the same issue with the invoices on their QuickBooks Online mobile app. Please know that our team is aware of this matter, and it's being prioritized. Although this is being actively looked at, we can't provide an exact time frame for the resolution.

 

Here's how to contact them:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Have us call you or Chat with us.

 

In the meantime, you can log in to your account using a web browser and find your invoices from there.

 

To accoiunt invoice payments in the future, you can visit this article for your reference: Record invoice payments in QuickBooks Online.

 

I'm still all ears if you need further assistance with your invoices and other sales transactions. Just add your reply below, and I'll circle back to help you.