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cooperjamaal86-g
December 3, 2023
Question

My receipts are not uploading. I re-download the app but it still doesn't let me upload my receipts what should I do?

  • December 3, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JamesAndrewM
December 3, 2023

Welcome to this QuickBooks Community, Cooper. I see your receipts are not uploading even after re-downloading the app. I've got you! I will impart some knowledge that could help you get through this.

 

When uploading your receipts to QuickBooks, remember the file types supported are PDF, JPEG, JPG, GIF, and PNG images. If you have a newer iPhone or iPad, your pictures might be in the HEIC format. You can convert HEIC images to a compatible format.

 

Then, you can upload receipts from your computer or Google Drive, and each image or file should only contain a single receipt. Here's how:

 

  1. Sign in to QuickBooks Online. 
  2. Go to Transactions, then Receipts.
  3. Select Upload from the computer or Upload from Google Drive.

 

You may also snap a photo of your receipt on your mobile device. Follow these steps: 

 

  1. Open the QuickBooks Online mobile app.
  2. Choose the Menu ≡ icon.
  3. Select Receipt snap.
  4. Pick a Receipt camera and snap a photo of your receipt.
  5. Select Use this photo, then Done.

 

However, if the issue persists after following those steps, I recommend contacting our QuickBooks Online Support Team. They also have additional tools to pull up your account and do a screen share to guide you in rectifying the issue. 

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

I'm including these articles you can use in the future:

 

 

Feel free to post here in the QuickBooks forum again if you need further concerns about uploading your receipts or anything else with QuickBooks. I'll be right here to help you anytime. Goodbye for now. Stay safe!

R
Rady Electric
December 5, 2023

I am having this same issue.  Just started happening. I see that the other customer posted this issue yesterday.   Any luck resolving this issue?

It's consuming a lot of time. 

Rubielyn_J
Rubielyn_J
December 5, 2023

I hear your sentiments, @Rady Electric.

 

Allow me to share insights and get your receipt uploads back on track.

 

Before that, could you please confirm if you are using an Android device to upload your receipts? If that's the case, I want to inform you that there is an ongoing investigation into the issue with the Receipt Snap feature not working on the QBO Mobile App for Android. 

 

To be included in the list of impacted users and receive updates regarding the resolution, I suggest reaching out to our support team.

 

If not, let's ensure that your file is between 46KB to 20 MB. This way, it will be uploaded successfully. In addition, we don’t recommend uploading receipts with sensitive or personal info, like credit card numbers and government identifiers.

 

In the meantime, you can upload your receipts through the web browser. For more insights, you can review this link: Upload your receipts to QuickBooks Online.

 

Additionally, you can also email your receipt to QuickBooks Online. We’ll extract info from it and create a transaction for you to review.

 

Please feel free to reach out if you need further assistance uploading your receipts. Your satisfaction is important to us.

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