Solved

Needs attention in invoices section in Dashboard

8 replies
0 views

Hello, our company has been using QB for a few years but we have always been disconnected from the Bank feeds as we prefer to do it manually. Only a week ago a line came up on the main dashboard, in the invoices section - a certain amount of money - needs attention and it is in red. Below that line are the usual invoice lines - overdue and deposited. When I click on it nothing happens. Can you tell me what it may be and how to solve it? Thank you

QuickBooks Desktop

Kristine MaeAnswer

I've checked our records and saw a reported issue, Daniela-VP.

Some users are getting the needs attention message on their dashboards. Our engineers are currently investigating the cause of this issue and are diligently working for a resolution. I suggest contacting QuickBooks Online Customer Care (UK) so you'll be added to the list of affected users.

Rest assured, the engineers are doing their best to come up with a fix. You can come back anytime if you have other concerns or questions.

Kristine MaeAnswer

I've checked our records and saw a reported issue, Daniela-VP.

Some users are getting the needs attention message on their dashboards. Our engineers are currently investigating the cause of this issue and are diligently working for a resolution. I suggest contacting QuickBooks Online Customer Care (UK) so you'll be added to the list of affected users.

Rest assured, the engineers are doing their best to come up with a fix. You can come back anytime if you have other concerns or questions.

D

Daniela-VPAuthor

Thank you, the issue has now been resolved. It was a simple matter of clearing cookies and refreshing the screen.

Sign up

Login with SSO

Login to the community

Login with SSO