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Daniela-VP
December 4, 2018
Solved

Needs attention in invoices section in Dashboard

  • December 4, 2018
  • 1 reply
  • 0 views

Hello, our company has been using QB for a few years but we have always been disconnected from the Bank feeds as we prefer to do it manually. Only a week ago a line came up on the main dashboard, in the invoices section - a certain amount of money - needs attention and it is in red. Below that line are the usual invoice lines - overdue and deposited. When I click on it nothing happens. Can you tell me what it may be and how to solve it? Thank you 

Best answer by Kristine Mae

I've checked our records and saw a reported issue, Daniela-VP.

 

Some users are getting the needs attention message on their dashboards. Our engineers are currently investigating the cause of this issue and are diligently working for a resolution. I suggest contacting QuickBooks Online Customer Care (UK) so you'll be added to the list of affected users.

 

Rest assured, the engineers are doing their best to come up with a fix. You can come back anytime if you have other concerns or questions. 

1 reply

Kristine Mae
Kristine MaeAnswer
December 4, 2018

I've checked our records and saw a reported issue, Daniela-VP.

 

Some users are getting the needs attention message on their dashboards. Our engineers are currently investigating the cause of this issue and are diligently working for a resolution. I suggest contacting QuickBooks Online Customer Care (UK) so you'll be added to the list of affected users.

 

Rest assured, the engineers are doing their best to come up with a fix. You can come back anytime if you have other concerns or questions. 

D
Daniela-VPAuthor
December 6, 2018

Thank you, the issue has now been resolved. It was a simple matter of clearing cookies and refreshing the screen. 

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