Question

Negative AR balance

Forum|Forum|2 years ago
March 7, 2024
2 replies
0 views

Hello,

I have a customer that is showing a negative AR balance (no a "real" credit is not due). I was able to create 2 invoices to use "credits" and lower their balance. However, I tried to enter an invoice for the final amount and it says there is no credit that can be applied. I went into the customer center, searched them and there are no outstanding invoices I can apply their "credit" to. How do I get this off of our AR? Thank you all for your help.

Mark

QuickBooks Desktop

D

DebSheenD

This isn't the kind of experience we want you to have while managing AR balance in QuickBooks Desktop (QBDT), @MDiBella.

I'm here to help you find the missing deposits in QBDT.

The register where your deposits reflect will depend on the account selected when entering the transaction. I recommend you run the Deposit Detail report and ensure you have the correct check register in it.

Here's how:

Click the Reports tab at the top menu bar.
Select Report Center.
Go to the Banking section.
Find the Deposit Detail report, then hit the Run icon.
Open the deposit.
Check the Deposit To account.
Make the necessary corrections.

The report lists all of your recorded bank deposits. You can select individual deposits to get more detailed data.

Also, the bank registers in the chart of accounts contain default filters. I recommend you review the options to make sure all deposits show up.

Please follow these steps:

Go to the Chart of Accounts tab, then click View register.
You can click the Clear filter/View All hyperlink above the column headers.
If necessary, you can click the Filter (funnel icon) above the DATE header.
Set the filters to All (Reconcile Status, Transaction Type, Payee, and Date).
Click Apply.

I've included a link you can use as a reference on how to deposit for payments showing in the Undeposited Funds account: Record and make bank deposits in QuickBooks Desktop.

Please get back to me if you still need further assistance locating the deposits in QuickBooks. We'll be sure to get back to you. Have a great day.