Question

Negative quantities stop me from closing books

Forum|Forum|1 year ago
January 10, 2025
2 replies
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When I try closing books, an error message states that some products have a negative quantity, which stops the process. Some of the listed products had a negative starting value and some others had a negative quantity on hand (both quantities were negative in some cases). I brought them all to 0, as Rasa-LilaM wrote in this post: https://quickbooks.intuit.com/learn-support/en-us/other-questions/error-message-about-quantities-when-closing-books/00/1434519. I did the same with deleted products that match the ones in question.

The same error message pops up even after these adjustments. I have no idea what the issue might be.

Any help would be very much appreciated !

Sorry if my wording is not impeccable, for I set up QBO in French. I suppose terms may differ from a language to another.

QuickBooks Online

H

Henock K

Hi Thomas_1,

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.

Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to take a closer look at this. Here are the options to reach out to our team.

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.