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May 6, 2024
Question

New Invoice status automatically shows as Deposited instead of due date.?

  • May 6, 2024
  • 1 reply
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1 reply

May 6, 2024

I recognize you're experiencing an issue with your invoice status. I'm here to help you get to the bottom of it, mrsweeneyjr-. 

 

If you notice an invoice is marked as paid without recording a payment, check if an open credit was applied to it. This also means that the Automatically Apply credits option is enabled in your Account and Settings. When this option is turned on, any available credits for a customer will be automatically applied to the next invoice.

 

However, if you prefer more control over how credits are handled, you can deactivate this feature. 

 

Here's how:

 

  1. Go to  Gear select Account and Settings under Your Company. 
  2. Click Advanced from the left panel.
  3. In the Automation section, turn off the Automatically Apply credits option.
  4. Then, click Save and Done. 

 

Once done, you can open the invoice and unlink the payment. 

 

  1. Open the invoice and click the payment link below the Payment Status Paid in the upper right corner.
  2. Then, tap on the date link.
  3. On the Receive Payment page, click More and select Delete.

 

Also, here are some helpful articles that you can check on for future reference about receiving invoice payment in QuickBooks Online: Record customer payment in QuickBooks Online.

 

Please keep me posted if there's anything else you need or questions about managing invoices and payment transactions in QBO. I'll gladly help. Take care, and have a great day.