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December 2, 2023
Question

On my completed invoices, I am now getting a billing address window, and right next to it, a shipping address window. How do I remove the shipping address window?

  • December 2, 2023
  • 1 reply
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1 reply

December 2, 2023

Hi there, @easternlock. I can guide you on how to remove the shipping address window in your invoices. 

 

To exclude the shipping address from your invoice, you'll need to empty the shipping address in the customer's profile by unticking the shipping address section. Here's how you can do that: 

 

  1. Go to the Sales tab and select Customers.
  2. Choose the customer's name to open their profile.
  3. Select the dropdown next to Edit.
  4. Under the Addresses section, untick the Shipping address.

After doing this, you can delete the invoice and recreate it. Just make sure to note the invoice information before deleting it.

 

Additionally, you can also check your Custom Forms Styles section and ensure that the Shipping box is unchecked. Here's how:

 

  1. Go to the Gear icon, then click on Custom Forms Styles.
  2. Select a template and click on the Content tab.
  3. Click on the upper section of the template.
  4. Under the Display portion, make sure that the Shipping box is unchecked.

 

For more details and information about what's new with invoices in QuickBooks Online (QBO), you may visit this article: See what's new with estimates and invoices in QuickBooks Online

 

Furthermore, you may also explore this article that guides you in applying discounts to invoices and sales receipts: Add a discount to an invoice or sales receipt in QuickBooks Online.

 

If you require further assistance with your invoices, please feel free to reach out to us. We are always here to help you.