Skip to main content
H
HBGD
April 30, 2024
Question

Online payment default

  • April 30, 2024
  • 1 reply
  • 0 views

Hello,

 

Up until a month or so ago, CC and ACH options were automatically allowed on all invoices we created but now it is always OFF and therefore we are having to remember to turn this ON for every single invoices, which is extremely inconvenient. 

 

I cant find where this default can be changed so hoping I can find an answer here.

 

Thank you in advance.

1 reply

I
Irene R
April 30, 2024

Hello there, HBGD.

 

We've received similar cases and reports about the Credit card and ACH payments being turned on for every single transaction in QuickBooks Online (QBO).

 

I understand how this matter affects the process of your business while there is no specific timeframe for the resolution of this matter, I recommend contacting our support so they can add you to the affected users and get notifications on the progress via email. Rest assured that our Product Development team is committing to resolving this issue. 

 

Here's how you can reach them:

 

  1. Sign in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where they’ll save you a spot and call you back.
  • Via Chat, start a chat with our support.

 

Additionally, you can refer to this article if you have to void a transaction using the QBO Payments feature with one of your customers: Void or refund transactions in QuickBooks Payments.

 

Let me know by commenting below if you have further inquiries about the payment options feature in QBO. I'll be here to answer them promptly. Have a great day ahead!

Terms & ConditionsAccessibility statement