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arkvalleyinfo
Dec 11, 2018 1:12 AM UTC
Solved

Open invoices but customers showing a balance of $0

I have two clients in QuickBooks that show open invoices but when I check on  them in the customer center it shows that their balance is $0.

I am not sure where I've gone wrong as it only appears to be these two.

Any ideas what I should be looking at?
SkinnyRavenAnswer
Dec 11, 2018 1:12 AM UTC
If you have a payment not assigned to an invoice you should see the credit from receive payments.
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19 replies

SkinnyRavenAnswer
Dec 11, 2018 1:12 AM UTC
If you have a payment not assigned to an invoice you should see the credit from receive payments.
arkvalleyinfoAuthor
Dec 11, 2018 1:12 AM UTC
How far back do I have to go in the receive payments to apply credits?
arkvalleyinfoAuthor
Dec 11, 2018 1:12 AM UTC
Answer:

It is showing zero because there was unapplied payment to an invoice

This is best attested when you view your customer center and your aging summary report.
Customer still show in aging summary even though its is zero

To resolve
Open AP Aging Summary
Click the Zero Amount and it should provide you the detail information, notice that the Payments or credit was not applied to the invoice

Apply the payment it should take care of it.

Mark resolve for other user.

Thanks,
arkvalleyinfoAuthor
Dec 11, 2018 1:12 AM UTC
When I click on the total (under AP Aging Summary) I get a new window titled "A/P Aging QuickZoom" that doesn't show anything.

Screenshot: <a href="http://imgur.com/a/thZV7" rel="nofollow" target="_blank">http://imgur.com/a/thZV7</a>
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