Question
Original Amount and Amount Paid Are Different
When I run a transaction report by class, various invoices will show a different amount paid than the original amount, except the whole invoice was paid. How do I correct this?
Example: Our February health insurance bill was $8,469.62 total. We charged $2,065.64 to Class A. We paid total the bill on April 11th. When I run my report, it shows the bill twice, with $2,065.64 under Original Amount, but under Paid Amount, it shows $245.81 and $9.77.
I don't understand why, because the bill was paid in full with a single check. It wasn't partially paid. This happens typically with our health and life insurance bills, but also other vendors. The report is ran on a cash basis.