other business expenses

Managing transactions is very crucial to keep the account in order, @Its Mel. I'll explain how this works in QuickBooks Self-Employed for you to do it properly.

Categorizing transactions in QBSE is done manually. I recommend opening the transaction and changing the category to the right one. I can show you how.

For manually added transactions:

1. Open the Transactions menu.

2. Locate the transactions you want to change the category to.

3. Click on the category hyperlink.

4. Search for the account you want to add to the transaction then select it.

Otherwise, follow this if you're working on downloaded transactions:

1. Open the Transactions menu.

2. Locate the transactions you want to change the category to.

3. Select if the transactions are either Business, Personal, or Split.

4. Search for the account you want to add to the transaction then select it. (Applicable for both Business and Personal)

5. For Split, fill out other information needed then click on Save.

Learn more about handling transactions through the following articles.

• Schedule C and expense categories in QuickBooks Self-Employed
• Categorize transactions in QuickBooks Self-Employed

If your categorization is correct and the issue persists, you're likely experiencing a browser-related issue. I suggest performing some basic troubleshooting steps to rule this out. Start by logging in to your QBSE company using an incognito page. See these shortcut keys to open it:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

If this works, then you'll have to clear your regular browser cache. If not, use other compatible browsers.

Please let us know if this goes so we can offer extra assistance with banking or QuickBooks. Keep safe always!

This isn't the kind of situation we want you to experience, Its Mel.

I checked our records, and there is no record of this case. We appreciate you carrying out my colleague's troubleshooting solutions. Because none of them are working on your end, I'd recommend contacting our Customer Support Team. They'll access your account in a secure environment and look into what's causing this problem. Let me show you how:

1. Go to the Assistant menu.
2. Type in Talk to a human in the Type something... field (twice).
3. Select the I still need a human option.
4. Choose either Message an agent or Get a callback.

You can check the support hours to contact them with ease. When everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your account and business's growth and transactions using QuickBooks: Learn and Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

Feel free to get back to me here in the Community space if you have any additional QuickBooks-related concerns. It'll be my pleasure to cater to them again. Stay safe, and have a nice day!