Our CFO changed the name of a vendor payee to his own then printed a check and changed it back. The audit doesn’t show it. Help please!

It can be a difficult situation to experience, wachatz. 

In QuickBooks Online (QBO), we have a feature called the Audit Log that keeps track of all the activities made in our company. However, there are circumstances where it automatically creates specific user profiles for any indirect edit made in your account or company. If it's one of the following: 

• Online Banking Administration: This shows a change related to your connected bank accounts made automatically by QuickBooks Online.
• Support Representative: Shows changes made by a QuickBooks Online support consultant.
• System Administration: Shows changes made automatically by QuickBooks Online. This can happen for several reasons, such as:
• You change a record, and the change affects another record. For example, if you edit a payment and link it to a different invoice, you may see a System Administration event for a change to the original invoice.
• You connect a third-party app to QuickBooks. When the third-party app sends data to QuickBooks, or when it makes a change to your existing data, this appears as a System Administration event.
• You create a recurring transaction, such as a recurring expense. When QuickBooks automatically adds an instance of the transaction to your books, a System Administration event appears in the audit log.
• You set up other events to occur automatically, even when you’re not signed in. For example, a System Administration event may appear when there's an update to your bank feeds.

Also, your CFO may have used a third-party application, which results in the changes not being detected.   

To further investigate this issue, I suggest contacting our support team for additional assistance. They have the tools to assist you in finding a fix for this in a secure environment. 

Here's how:  

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or click Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert. 

You can check out their support hours to determine their availability. 

Furthermore, refer to this article to learn how to recover the details of a discarded transaction: Use the audit log to re-enter deleted transactions in QuickBooks Online.  

The Community forum is available 24/7 if you have follow-up questions about fraud management in QBO. Keep safe!