Our commercial rent sales/use tax decreased and our tenant overpaid us. How do I clear the credit QBO applied to the customer's (tenant's) account. I am sending a check

Hi there, msalamone-buholt.

Let me guide you to clear the credit that QuickBooks Online (QBO) applied to your customer’s account by using the check that already have created.

First, we have to ensure that the check you have created has the category set to Accounts Receivable, then enter how much you want to refund in the Amount field, and hit Save and close.

Then let’s link the check you have now updated and the refund to the customer's credit or overpayment.

1. On the left panel, click + New.
2. Choose Receive payment.
3. Select the same customer you used for the check or expense when recording the refund.
4. Fill out the other fields as you see fit.
5. Under the Outstanding Transaction section, select the checkbox for the Expense or Check you created when recording the refund.
6. Make sure the payment is equivalent to the open balance, then select Save and Close.

You can check this article if you have further questions regarding recording your customer refunds: Record a customer refund in QuickBooks Online.

Furthermore, if you are using the QBO payments I'm adding this article for you to check out when voiding or refunding your customer: Void or refund customer payments in QuickBooks Online.

Feel free to comment below if you have more questions regarding your refund in QBO. I’m just a post away. Have a good day!