Out of Scope Agency Payable has appeared and i need to get rid of it. There is a grant pledge, a slaes receipt and an invocie. None of these are taxable. How do I fix it?

Welcome to the Community, director-prattmu.

I'm here to share information and help you manage the Out of Scope Agency Payable account in QuickBooks Online (QBO).

Please know that this account is a default account in QuickBooks. It is for sales tax recording. Any transaction selected as taxable, but has a $0.00 tax amount will be posted to the Out of Scope Agency Payable Liability account.

To fix this, you can open those transactions and utilize the See the Math option to see how your sales tax is calculated. This way, you can mark those items as non-taxable. Here's how:

1. Go to Sales and choose All Sales.
2. From there, open a transaction.
3. Scroll down and click See the Math.
4. On the How your sales tax is calculated page, ensure that your customer and items are non-taxable by clicking Edit.
5. Select Edit sales tax and tick the Nontaxable option.
6. Click Done and Close to save the changes.
   
   

Additionally, you can review this article to learn more about how collecting sales tax works: Learn how QuickBooks Online calculates sales tax.

Moreover, you might want to save time by simplifying the tracking of your sales tax returns. Check out this reference: Switch to automated sales tax in QuickBooks Online.

Stay in touch if you have any other questions about sales taxes in QBO. I’ll be right here to answer them for you. Enjoy the rest of the day.