Question

Paid Invoices no longer marked as paid

Forum|Forum|2 years ago
April 12, 2024
3 replies
0 views

Hello - I'm working on QuickBooks 2019 for Mac (V18.0.14 R15) and no longer see the large "Paid" stamp on any of the invoices in my records. It's as if a recent update simply cleared everything off. No fine tuning done on my end. I'm at a complete loss...and it's a complete mess. Any advice please?

QuickBooks Desktop for Mac

JoesemM

Let me share some troubleshooting steps that'll help you fix the Paid stamp in your invoices, gwalton371.

We can use the verify and rebuild data tools to fix this issue. The verify tool checks for damaged data in your company file. Then, the rebuild tool repairs any issues found. This process refreshes your QuickBooks file.

Here's how to verify your company file data:

Navigate to the File menu.
Choose Utilities, then select Verify Data.
Click OK to close all windows.

If you see "Your data has failed the integrity check," you must rebuild your file. Otherwise, you're done.

Then, rebuild the company file to correct errors or data damage. Here's how:

Go to the File menu, then choose Utilities.
Select Rebuild Data, then tap on OK to close all windows.
QuickBooks will prompt you to do a backup before rebuilding your company file, select OK.
Follow the on-screen steps to proceed.
Click OK once the rebuild is finished.

If the issue persists, let's proceed to repair your QBDT Mac file. Securing a backup copy of your company file is still needed. You can refer to this article to learn more about repairing QBDT Mac: Fix data damage on your QuickBooks Desktop company file.

Also, please ensure that your QBDT Mac is updated to its latest release. This way, you'll always have the latest features and fixes for several problems.

I'll share these resources that will guide you in personalizing your forms and templates in QuickBooks Desktop Mac. They cover customizing form templates in QuickBooks Desktop for Mac: Customize form templates in QuickBooks Desktop for MAC.

If you have more questions about paid stamps in your invoices or related matters, add them in the comment section. I'm available to help you.

G

gwalton371Author

So it did the Verify and Rebuild function with no errors found. Problem remains. I clicked on the repairing QBDT Mac: Fix data damage on your QuickBooks Desktop company file mentioned above but didn't see any other steps to try?

K

KimberlyS

We appreciate you getting back in the thread, gwalton371.

I'll add some troubleshooting steps to help you resolve issues with your paid invoices.

Since you've already followed the resolutions provided by my colleague above, let's uninstall and reinstall your QuickBooks Desktop for Mac. This can also resolve issues from your company file so you can get back to business.

On the other hand, you can scan this resource for a closer look at your finances depending on your business needs: Create reports in QuickBooks Desktop for Mac.

Feel free to add a reply on this thread if you have additional questions when managing your invoices or other related concerns in QuickBooks Desktop for Mac. We'll be around to help.

R

ReymondO

Thanks for giving us an update and following the suggestions above, @gwalton371.

Since you're still unable to see the paid stamp on your paid invoices, I suggest contacting our QuickBooks Team. They can check your account to help diagnose the issue and provide you with other troubleshooting steps to fix it.

Here's how to connect with them:

Open QuickBooks.
Go to Help, then select QuickBooks Help.
Click Contact Us.
Give a brief description of your issue and select Continue.
Sign in to your Intuit account, then click Continue and select Continue with my account.
We'll email you a single-use code. Enter your code and click Continue.
Select to chat with us or Have us call you.

Moreover, you can turn on electronic payments in QuickBooks Desktop for Mac so your customers can pay you online. This way, they can easily pay their invoices through credit card or bank transfer.

Please let me know the result of your interaction with our phone support. If you have any other questions besides paid invoices without Paid stamps, simply add them here. We are always available to assist you.

G

gwalton371Author

Hi -

My QuickBooks Desktop for Mac login screen doesn't provide me with any options to schedule a call or chat.

M

MelroseV

I understand the importance of scheduling a call from our phone representative, gwalton371. I'm here to assist you in connecting to our support team in QuickBooks Desktop Mac.

The option to schedule a call or chat with our representative is unavailable. Since you are unable to reach out to customer support directly from your product, allow me to assist you in connecting with our support team. They're available weekdays from 6 AM to 6 PM PT.

Here's how:

Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us
Select QuickBooks for Mac and click Continue.
Type in your concern and click Continue.
Pick Chat or Callback.

Additionally, I added this resource in case you run into problems when using customized templates: Fix common issues when you use and customize templates.

If you have other concerns about QuickBooks Desktop Mac, please don't hesitate to post them here in the Community space.