Payments showing on Accounts Receivable

Hi there, @KWNZ.  

The possible reason it's still showing as an open invoice in the Account Receivable (AR) Aging Detail report even after adding the payment to the invoice might be you recorded an overpayment. 

With that, may I ask if you've received the exact amount as the invoice?  

Meanwhile, we can perform some basic troubleshooting steps to determine if it's a browse-related issue.  

Your browser's cache saves files on your computer to enable the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. To get started, we have to open your QBO account on an incognito window. Doing so will prevent the browser history from being saved. 

You can refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

Furthermore, I'll add this article about personalizing your financial records in QBO: Customize reports in QuickBooks Online. 

Please let me know if you have more follow-up concerns about managing your payments in QBO. Stay safe always!   

@KWNZ 

Any change the payment was recorded twice?  Is the payment status 'Closed' in the customer's account?  Also, it's not unusual for payments to be recorded and then a second payment recorded when importing bank feeds.