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eshookdsmwin-gma
July 5, 2023
Question

PayPal is not showing up on my invoices even though it’s set up correctly

  • July 5, 2023
  • 2 replies
  • 0 views
I’ve checked all the settings and it says it’s sending it but the customer doesn’t get it as an option

    2 replies

    C
    Carneil_C
    July 5, 2023

    Thanks for your time posting in the Community, eshookdsmwin. Allow me to help you with this issue so you can see the Paypal option on your invoices.

     

    Once your QuickBooks Payments account is setup and approved, you'll want to ensure that PayPal is enabled for all new sales. Here are the steps you can follow:

     

    1. First, ensure that you're on the new invoice experience.
    2. Go to the Gear icon, then Accounts and Settings.
    3. Select Sales, then select Accept PayPal to make PayPal available for all new sales transactions.

     

    When customers open your email, they can use PayPal as an option in their invoices. 

     

    If the issue persists, I suggest contacting our QuickBooks Payments Support team. This way, they'll be able to investigate this query further and find possible fixes.

     

    If you need more help with QuickBooks Payments, check out this resource that contains a list of articles that may help you with the most commonly asked Payments questions: QuickBooks Payments FAQ.

     

    You can always reply or reach out to us again if you need more help handling invoices. I want to ensure that this has been taken care of. Don't hesitate to leave a comment below, and I'll get back to you. Take care always.

    E
    eshookdsmwin-gmaAuthor
    July 5, 2023

    I have already done all those things. It worked before but now it doesn’t give the customer the option  for PayPal.  

    when I view the invoice as a payor it shows up but when the customer opens the invoice and clicks pay invoice it’s not there 

      M
      mv32
      July 5, 2023

      Thank you for your prompt response, Eshook.

       

      I recognize that PayPal payment is an option when a customer clicks the email to pay their invoice.

       

      Since this disappeared from the customer's end, I recommend contacting our QuickBooks Payments & Merchant Service Center Support team. They have the tools to pull up your account and investigate what causes PayPal to disappear from the option when a customer pays their invoices.

       

      Here's how:

      1. Login to QBO.
      2. Click the Help (?) icon on the top right and then go to the Search tab.
      3. Hit Contact Us.
      4. Enter your payment processing concern.
      5. Hit Continue.
      6. Choose to Start a chat or Have us call you.

       

      You can check our payments support hours for more details.

       

      For additional resources about hurdles like this, feel free to visit this article to fix issues when customers get problems paying their bills online: What to do if your customers can't pay their invoice online.

       

      Please let us know if you have other QuickBooks concerns. We're always open to help you more. Take care always and stay healthy.

      F
      farhus
      November 21, 2023

      I'm having the same problem - setting allow PayPal and Venmo, but neither show on the test invoice or the client invoice. I'm hoping this is not an ongoing issue as I stopped accepting PayPal and Venmo directly from customers, thinking they were going to be available through QB invoicing. I am new to QB. I have lots of customers who like paying through PayPal and Venmo, and needed to send a client an invoice tonight. Thanks for the help

      JenoP
      JenoP
      November 21, 2023

      We appreciate your time in reaching out to us about using PayPal and Venmo to receive customer payments, farhus. Collecting client payments smoothly and securely is important for any business.

       

      I'd like to share information to answer your inquiries about this about payment methods.

       

      I checked our system and see there is already an active investigation underway for this issue (INV-91144). This means that our engineers are currently looking into why these payment methods don't show up on the emailed invoices. We've also started compiling a list of impacted users like yourself.

       

      For us to add you to the list, please reach out to our support team. This will ensure that you receive updates on the progress of the issue. As soon as engineers implement the fix, everyone on the list will receive a notification that the issue is resolved.

       

      Here's how to reach out to them: 

       

      1. Log in to your QBO account.
      2. Go to the Help menu in the upper-right-hand corner to open the QB Assistant window.
      3. Type in talk to a human and press Enter.
      4. Select QuickBooks Online Support, then click Contact Us.
      5. Provide a short description of your concern or provide INV-91144 as a reference. Then, click Continue.
      6. You'll see several options on how you want to get in touch with our support team.
      7. Select Callback if you want to save your spot in the queue. Choose Appointment to have someone call you in the next available schedule. On the other hand, click Chat if you want to start a conversation with one of our chat support agents.

       

      I also wanted to share these additional resources in case you need more guidance when receiving online payments:

       

       

      Helping new QBO users like yourself understand and leverage payment processing features is a top priority for us. 

       

      We appreciate your patience, farhus, as we continue to work towards resolving this issue. If you have any additional questions or require further assistance in the future, please don't hesitate to reach out to the Community.

      A
      athlaw
      November 22, 2023

      Good lord, how long do defects stay open at Intuit?

       

      There are countless other invoicing products out there.  They don't have yearlong struggles with PayPal.  Most of us here have likely moved on. I was up and running with a competitor the same day.

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