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SergioArmenta2
December 5, 2023
Question

Payroll Checks in Projects are not appearing

  • December 5, 2023
  • 1 reply
  • 0 views

I have a client whom we run their payroll and manage their accounting and they use and need to use the projects feature in QuickBooks online.

 

They have multiple project across multiple states, so run their payroll we need to add the time sheet into each project independently per employee prior to running the payroll. The client wants to be able to see payroll check transactions for each project. However, upon checking the transaction list for each project, we have noticed that there's some paychecks that do show up, but there's multiple, and by multiple I'm talking about 20, 30, 40, 50, payroll checks that don't show up in the specified projects that they correspond too.

 

This client run payroll weekly. We started payroll for them since July 2023. We noticed that all the payroll checks for the initial payroll of July and the first payroll for August shows up complete in the transaction list. But every payroll after that is either incomplete or not showing up at all in the corresponding projects.

 

Every single payroll has been processed the same way:

 

- Projects>Add To Project>Time (This are the steps we take to enter the time corresponding for each employee in each project)

 

-Payroll>Employees>Run Payroll (Following the input of the times corresponding to each employee we run the payroll)

 

What I want to know is if there's an ongoing issue between projects and payroll displaying the transactions because is very odd how there's some payroll checks that do show up and others don't. The process of us running their payroll for the first payroll to the last payroll has not changed but yet, we have missing information in each one of the projects. This specific client is even wondering about the reliability of QuickBooks for the type of accounting they need for their business.

 

I've contacted Intuit support and been transferred from one person to another with no solution, nobody knows how to solve the issue, so I want to think that there's a problem with the programming itself of the website.

 

 

1 reply

C
Carneil_C
December 5, 2023

This isn't the kind of experience we want you to have., Sergio.

 

Yes, there's an ongoing issue with the payroll checks not reflecting on projects. Our engineers have determined the root cause of this issue and are working to deploy a fix. I recommend contacting our Customer Care Support Team so they can add you to the list of affected users and keep you informed of any updates regarding the issue.

 

Here's how you can reach out to them:

 

  1. From the Search tab, click Contact Us.
  2. Enter your question and select Continue.
  3. Review and select from the following: Have us call you or Chat with us.

 

We have discovered that editing the paycheck on the Preview Payroll screen is causing the project and customer data to be lost. In the meantime, ensure to make changes to tax on the Enter Hours screen. It's the same screen where you enter hours for each employee. Don't advance to the Preview Payroll screen and click the three vertical dots from the Actions column. Then, make your edits from there.

 

You can refer to this screenshot below for your visual reference:

 

Moreover, we have an extensive guide on how you can create and run payroll in QBO: Create and run your payroll.

 

I'm more than willing to help if you have any other concerns with your payroll or any processes in QuickBooks Online. I'll ensure your needs are taken care of.

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