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T
tees08
November 29, 2023
Question

Please help…quantities are not showing up on my invoices. They are there when I create them but disappear after I send it

  • November 29, 2023
  • 1 reply
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1 reply

J
JamaicaA
November 29, 2023

Indicating the quantity of your item is essential to ensure you receive accurate payments for the products or services you provided, @tees08. I'm here to help you so they will show even after sending the invoices.

 

If you have a customized invoice template as your default, you may need to edit it to refresh the QTY field. Here are the steps you need to follow:

 

  1. Log in to your QuickBooks Online company.
  2. Go to the Gear icon and select Custom form styles.
  3. Find the default invoice template, then click Edit.
  4. On the Content section, untick and then recheck the Quantity under columns.
  5.  Press Done.

 

Once completed, delete the invoice and then recreate using the updated template. Enter a number on the QTY.

 

If the issue persists, it may be due to your browser. Temporary internet files can accumulate in your browser and affect your browsing experience. To fix this, clear your browser's cache and cookies. 

 

These resources can help you manage your invoice payments and track your transactions seamlessly:

 

 

If you need further assistance managing invoices in the program, visit the Community space. We are always here to help you.

T
tees08Author
December 6, 2023

Hi, I did all of the above and it did not help.  In fact, before on the first line item quantity showed up and now none are showing up

 

R
RoseJillB
December 6, 2023

Hi there, @tees08.

 

Currently, we have an ongoing investigation about the disappearance of the product quantities in the invoice when sent to customers. Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

In the meantime, we can use this workaround to show the quantities correctly. Thus, you can make the product or service item inactive and recreate it as new. Before that, please take note of the things you need to know before following the steps below. See the details in this article: Remove a product or service in QuickBooks Online.

 

Start making them inactive using these guidelines:

 

  1. Go to the Gear icon, and then select Products & services.
  2. Select the items(s) that you want to make inactive.
  3. In Batch actions, select Make inactive.
  4. Select Yes.

 

Once done, you can begin recreating them as new from this resource. You can directly refer to Step 1: Add a new product or service item section: Add product and service items to QuickBooks Online.

 

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-91036.

 

To reach them, you can follow the steps below:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.

 

As we work on this, we sincerely appreciate your patience. If you have any other questions about QuickBooks, I'll leave this thread open.

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