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popejohn
May 15, 2024
Question

printing journal entries

  • May 15, 2024
  • 1 reply
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I inputted a journal entry. I am trying to print it. However, when I pull up the journal entry and then access the transaction journal, the report is empty. If I refresh the report, I can see the journal entry. However when I try to print it, it is blank. It has been almost 30 minutes since I entered the journal entry so it is not a lag issue. I have noticed that I need to give it about 10 minutes to be able to print the journal entry, but this is 3 times longer than that.

I have tried an incognito browser and I have already been printing other items earlier today in my normal browser and had no issues.

1 reply

I
Irene R
May 15, 2024

Welcome to the Community, PopeJohn.

 

I appreciate the steps taken in an attempt to fix the printing issues with your Journal Entries using QuickBooks Online (QBO). Let us further explore other troubleshooting steps in order to resolve this printing matter. 

 

First, kindly sign out of your QBO account from any website. Doing so will refresh and sink in any changes to your account. Let's then use other websites on your computer to open your account such as Mozilla Firefox, Microsoft Edge, or Safari. You can use the keyboard shortcuts below to access them.

 

  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N

 

After logging in to your account on the website, try printing your Journal Entries again. If the issue persists and you continue to get blank prints, I recommend contacting our support team again. They can access your account and conduct further investigation into this matter.

 

To get ahold of our support team: 

 

  1. Log in to your QBO account.
  2. Click on Help (?) at the upper right corner of your screen.
  3. Tap on Search, then select Contact Us.
  4. Select a topic to connect with the right expert.
  5. Choose how to contact our QB support team.
  • Via a Callback, where they save you a spot and call you back.
  • Via Chat, start a chat with our support.

 

Moreover, you can utilize this article to gain an understanding of deleting a Journal Entry in QBO: Reverse or delete a journal entry in QuickBooks Online.

 

Let us know by commenting if you have further inquiries about printing your Journal Entries in QBO, Pope John. The Community is available 24/7 to assist you. Keep safe!

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