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Problem emailing invoices and statements through QuickBooks

Forum|Forum|7 years ago
December 11, 2018
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QuickBooks Desktop

Best answer by arkvalleyinfo

I had to use the turn on app feature in security. That was the only one that worked. I hope this is helpful to anyone that is having the same problem. Thank You

U

username175133

Hi rhino_cole,

I can see that you've been through a lot already. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention.

There are a few possible reasons why this is happening:

The email preference being set incorrectly.
A damaged QuickBooks installation.
Domain admin was blocked.
Account security settings from your email provider.

Since you've done all the troubleshooting steps already. I'll just be sharing some of it to help you fix this. But If you've gone through all the steps mentioned below, I'd recommend contacting us for further help.

First, we want to make sure your QuickBooks Desktop software is in its latest release. QuickBooks periodically provides maintenance release and product (software) updates to fix emailing concerns, add features and enhancements, and update compliance information.

Second, please check the settings in the web mail preferences:

At the top menu bar, click Edit.
Choose Preferences.
Click Send Forms on the left panel.
Under My Preferences tab, select the email account you're using.
Click Edit.
Mark the SSL box, or just select Default.
In the Server Name field, make sure the server name matches your email provider's settings.

If you see smtp.mail.yahoo.com for example, change the name intuit.smtp.mail.yahoo.com and click OK.

If you're getting an incorrect password error message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password.

To isolate this case, we can also send emails using a sample company file to check if it's doing the same thing.

Go to the File menu and click Close Company.
In the No Company Open window, click the Open a Sample File button, and choose the sample company file you want to use.

Then, let's set up your email service in QuickBooks Desktop and try to send an email again.

One of our Technical Support Team would also be glad to help you with this. They have the tools necessary to check your company file and help you send emails.

Here's how you can reach them:

1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
2. On the Contact Us page, make sure that your QuickBooks product is selected at the top right corner.
3. Select a topic.
4. Click on the Chat button.

Please feel free to let me know if you need any help. Take care.

A

arkvalleyinfoAuthorAnswer

I had to use the turn on app feature in security. That was the only one that worked. I hope this is helpful to anyone that is having the same problem. Thank You

A

abottomlineco

Hi,

Can you provide more detail? You had to turn on the which app feature?

A

arkvalleyinfoAuthor

Windows 10 is incompatible with QB Desktop Pro.

I've been through the gambit of support and they cant solve this problem. Piece of crap is QB.

P

prerules

I changed the style of the default invoice template and used a different font. Once I changed the font back to times new roman, it was able to print again.

J

JessiG

I can't email now. It was working fine and now I can't. I didnt change any programs or setting it just says outlook cant communicate

IamjuViel

I appreciate the screenshot you've provided, @JessiG.

There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.

Make sure that QuickBooks isn’t running as administrator.
Verify if your email preference is set correctly in QuickBooks.
Set your email preference in Internet Explorer correctly.
Test and repair your MAP132.dll by emailing a document from Microsoft Word.
Reinstall QuickBooks using Clean Install.
Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.

For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.

If the error persists, I’d suggest contacting our Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.

Here’s how to contact us:

Go to Help.
Choose QuickBooks Desktop Help.
Click Contact Us.
On the pop-out window, select Search for Something else.
Enter a specific keyword about your concern.
Click Search.

Keep me posted if you have other questions. I'm always here to help.

C

Calixtus

Hi,

I'm running into the same problem - QB 2019 Pro Desktop does not accept my webmail password.

Desktop 2019 - latest update

Email provider: Siteground

Anti-virus - Kaspersky - I have tried aswell with Kaspersky disabled

Password is correct

Mailserver is inline with siteground instructions:

https://www.siteground.com/tutorials/getting-started/setup-email-on-a-computer/

Getting very frustrated...

Thanks for your help

Rob

J

jcs4251

Have done everything to try and cure this problem. Doesn't just not email, continuously locks computer requiring restart.

AlcaeusF

Thank for joining this conversation, jcs4251.

If you already tried all the troubleshooting steps given by my colleagues above and the issue persists, I highly suggest contacting our Phone Support team. They're able to pull up and check your account using their screen-sharing (remote access) tool and further investigate. They can also perform other steps to fix this for you.

Here's how to reach them:

In your QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
Click Contact Us at the bottom to connect with our live support.

Just in case, I'll be adding this article for future reference: Solutions for when QuickBooks stops working.

Please let me know if you have any other issues or concerns by leaving a comment below. I'll be here to help. Have a good one!

K

KateM7

I’m having a problem setting up gmail account through Quickbooks. I get to the sign on screen through preferences and it says cannot use browser??
how can i get around this??

BettyJaneB

Hi there, @KateM7.

The message that you received can be caused by Google's recent update for the privacy policy. To resolve this email issue, you'll need to reauthorize QuickBooks Desktop and continue using Gmail.

Before doing so, make sure to have the latest release of QuickBooks Desktop.

Once confirmed, you may now perform these steps below:

From any open transaction or report in QuickBooks, select Email.
Hit Send, you'll prompted to log in with your Intuit credentials.
Press Continue in the Webmail Authorization window that opens.
Click Allow.

For more information about this process, kindly visit this link: Reauthorize QuickBooks Desktop to keep using Gmail.

If doing this doesn't make a difference, I suggest getting in touch with our Customer Care Team. They can initiate a remote-viewing and help determine the main reason of this issue.

To contact them:

Go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.
I'm just a comment away if you have any other concerns. It'd be my pleasure helping you out. Take care!

Y

yogiana5

I am unable to send invoices through QuickBooks. I have a 2015 version. I'm being told by support via chat that I have to purchase the new version, at $299, to get this feature back

V

valprice1

Also check this link if you are using webmail: https://quickbooks.intuit.com/learn-support/en-us/manage-passwords/fix-webmail-password-issues-in-quickbooks-desktop/01/203347

The trick is the Allow Less Secure Apps setting. It needs to ON. And it turns itself off after a while.

P

pamnorcalpc

I finally fixed the problem!!!

I use Yahoo mail , and all of a sudden I was unable to email statements, and invoices , also with attachments...I use QB-desk top pro 2020

1st... go to your email and go to the ACCOUNT SECURITY section

2nd...in yahoo go all the way to the bottom of page in ACCOUNT SECURITY... see manage app passwords

3rd ... you will need to type in Quick Books in the dropdown menu

4th.... click enter it will give you a 16 letter pass word... COPY IT

5th Now go back to your QB and pick a customer to send a statement to

6th....now when it askes for the password to your email... PUT THE 16 LETTER PASSWORD THAT YOU COPIED INTO THAT BOX... and woohoo you are back able to email from within QB statements and invoices .

Hope this makes your life easer, ..... P. Nicolay of California

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bahamabreeze2

Yes, the app password is exactly what worked for me....but unfortunately, yahoo has their own set of rules. So it now takes me about an hour to email 130 invoices because yahoo limits the number that will send with the app password code, so I have to keep going back to get new ones after every 13 to 19 emails sent. Then I also have to wait a limited number of minutes, approx 5, or it fails and if I keep trying then it thinks my email has been hacked and I have to reset my yahoo email password. Looking for a better option than yahoo right now....but it's my busy season so no time for research right now.

M

manny55

I can no longer send emails - with aol.

MarsStephanieL

I'm here to help you get back on track, @manny55.

I'd recommend updating your QuickBooks Desktop program and then check the email preferences if it was setup correctly. I'd be happy to show you the steps below:

Update your QuickBooks Desktop program.
Restart the program once done and go to the Edit menu.
Select Preferences and choose Send Forms.
Under My Preferences, select the email account you are using and click Edit.
In the Edit Email Info screen go to the SMTP Server Details section and set the server name and port to your email provider settings. In your case, you can refer the AOL ISP details below:
- SMTP Server: smtp.aol.com
- SMTP Port: 465 or 587 (see Note) (SSL enabled for incoming and outgoing mail server)
Change the name and then click OK.

I've added an article that may help you on your future task in case you need to check the performance of the program: Resolve QuickBooks Desktop performance issues: Manage your data file.

I'm willing to help you again if you have more questions about being unable to send an email. I'm also here to assist you with any other concerns you might have. Take care.