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Cami5
February 10, 2025
Question

Profit and Loss by Customer

  • February 10, 2025
  • 1 reply
  • 0 views

I am wondering if anyone has ran across this issue:

 

We recently found that QBO ran into some kind of a "glitch", after spending 6 hours on the phone with support trying to figure out what happened with no answer other than it must have been a glitch and I am going to have to do a journal entry to fix it. 

 

What has me concerned is that information in our system was edited by this "glitch" sometime after 11/01/24 that affected payroll information from 09/13/24.  If I had not found it thru doing job costing this information would still be inaccurate in QBO without us even knowing.  How can information be pulling into QBO from QuickBooks Time correctly and verified at the time that it is correct only to have it changed without our knowledge months later?

1 reply

K
Kurt_M
February 10, 2025

I appreciate you providing insights of your current situation, @Cami5. I'll share details on data syncing with QuickBooks Online (QBO) and QuickBooks Time.

 

When making changes to data from QBO and then syncing it to QB Time, please know that you'll need to click the QuickBooks logo in your QB Time account to complete the process. If you've done this and the issue persists, I recommend utilizing the View Sync Log function to determine which data or information didn't sync. Here's how:

 

  1. Sign in to QuickBooks Time or in QuickBooks Online, go to Time, then Overview, and select Go to classic QuickBooks Time.
  2. Select the QuickBooks dropdown, then View Sync Log.
  3. Look for possible errors, and then click Fix This beside the error message.
  4. once done, click the Save button.

 

For visual reference, see the image below.

 

Feel free to check this page for more details: Fix an error when syncing hours between QuickBooks Time and QuickBooks Online.

 

Additionally, you can visit this article to help you manage employee time in QB Time: Approve, unapprove, and reject timesheets for QuickBooks Time.

 

Please don't hesitate to leave a message in the comment section if you require further assistance fixing data sync issues in QuickBooks. I can assure you I'm always ready, and you'll receive a prompt response. Stay safe. 

C
Cami5Author
February 11, 2025

Thank you.  It is not the experience with the QuickBooks team that I am concerned about.  It is the fact that job costing information from 09/13/24 was edited by QBO sometime between 11/01/24 and last week.  There should have been no reason for this information to change months later.  They researched and screen shared to see if we could come up with a reason and we could not see anything that would have caused it. How do we know our information is accurate and is going to stay accurate if QBO can have a glitch for no reason and edit old information with no evidence or notifications that something happened?

I
Ivan_G
February 11, 2025

I acknowledge the importance of data accuracy in handling every business, Cami. I'm here to share an alternative way of ensuring you can check your time entries occasionally.

 

You can access your Audit log regularly to double-check any changes to your time activities QuickBooks Online (QBO). Here's how:

 

  1. Go to the Gear icon, then Audit log.
  2. Set the User field to All Users.
  3. Modify the Date Changed period accordingly and Time events from the Events dropdown.
  4. Double-check your records to see the User that initiated any changes, or click View under the History column to see its full details.

 

Moreover, you can consider contacting our Support Team again to investigate the unrecognizable changes to your records. They have the essential tools to initiate a deeper review of your account and entries.

 

I'm also attaching these resources to maximize your time management experience in QBO and QB Time:

 

 

If you have more questions about auditing your time activities in the platform, click the Reply button. We are always here for you.

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