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golfand
June 28, 2023
Question

Purchase Order Quantities

  • June 28, 2023
  • 5 replies
  • 0 views

I regularly use the Master Inventory Sheet to track inventory in QB online.   However, the "Qty on PO" is frequently wrong -- sometime blank, sometimes negative (how can quantity on PO be negative, often wrong amounts.   I have tried to get technical fixes for over 2 months but no luck     Are others having the same problem?

    5 replies

    A
    AileneA
    June 28, 2023

    Hello, golfand. 

     

    I am happy to help you understand why your PO's quantities display negative or incorrect amounts. A possible reason could be due to receiving a quantity greater than what was initially ordered. To resolve this issue, you can easily adjust the quantity on hand in QuickBooks.  

     

    To adjust the inventory on hand manually, here's how:  

     

    1. Go to the Search icon, then click Advanced search.
    2. Choose the Inventory quantity adjustment from the Recent transactions section you want to edit.
    3. From the Product ▼ dropdown, select the product that you want to adjust.
    4. Add the new quantity in the New Qty field.
    5. Tap Save and Close.

     

      

    It's important to be careful when making adjustments to your inventory. These changes can have a great impact on your accounting and financial statements. If you're unsure whether to adjust, it's always a good idea to consult your accountant first. It's better to be safe when managing your business finances.
     

    For more details on how to adjust an inventory quantity in QuickBooks Online: Adjust your inventory quantity on hand in QuickBooks Online.

     

    Please do not hesitate to let me know if you require any further help. Have a great day!

    O
    OPMI
    June 28, 2023

    Yeah, it's a constant problem that I've spent probably 5 hours between phone calls and chats, with no resolution.  It's happened in the past a few times but always got resolved within a couple days.  This time, nothing.  SOOOOOO frustrating to have to pay for a program that doesn't work.  I have an item that in products and services says 0 on PO, however in purchase order detail report there are clearly two purchase orders for this part so there is NOT 0 on PO.  I use the data from the products and services page in a custom report that I use to create purchase orders so I haven't been able to do that for over a month this time.  

      S
      SirielJeaB
      June 28, 2023

      Greetings, OPMI. I understand that issues with QuickBooks Online could hinder your organization's operations. Please know this is not something we want for you.

       

      We've received reports concerning the Purchase order amount column becoming 0 when adjusting quantity or creating a new invoice. Our engineers are working diligently to find a solution to this issue. It would be best to contact our Live Support Team to be added to the list of impacted users.

       

      1. Sign in to your QuickBooks Online account. 
      2. Select Help (?).
      3. Click either tab to get started: Assistant or Talk to Human.
      4. Search Contact Us, then hit Start a Chat with a support expert.

       

      While most items, transactions, and customers are subject to sales tax, some aren't. You can visit this article to learn how to determine if your transaction or customer is exempt from sales tax and how to set up a customer or product with a tax exemption: Understand and set up sales tax-exemptions in QuickBooks Online.

       

      Our top priority is to help you. Reach out to us if you have any further QuickBooks-related questions. We are accessible round-the-clock. More business success for you, OPMI!

      A
      Archie_B
      June 30, 2023

      Hi there, golfand. I understand how important it is to have the exact information shown in a purchase order. I'll walk you through some troubleshooting steps to ensure that your purchase order contains all of the necessary details.

       

      As my colleague mentioned above, we have an ongoing issue with a negative amount/figure showing on a line item for its quantity in a purchase order. 

       

      In your case, since it appears and disappears at random, or simply shows blank in the line item, we can perform some troubleshooting steps to check for and resolve any browser issues. We'll start by logging in to your QuickBooks Online account in a private or incognito window.

       

      Depending on your browser, the following keyboard shortcuts will allow you to open a private window:

       

      • Google Chrome and Microsoft Edge: Ctrl + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Safari: Command + Option + P

       

      If everything looks good with your purchase order, you can go back to your regular browser window and clear some cache. It will remove outdated and corrupted internet files that can cause display issues. You can also use other supported browsers that work best with QuickBooks Online.

       

      Otherwise, if the problem persists, follow the steps outlined above by my colleague @SirielJeaB to contact our  Support Team. They have the necessary resources to conduct additional investigations into this matter.

       

      Feel free to leave a comment in this thread if you have other concerns about purchase orders. I'll be here to help.

      G
      Global Novelties LLC
      July 28, 2023

      Hello,  This is also happening to me and has been for over a year. I have wasted time with help and contact us with no resolution. Like the others, I am frustrated. I have inventory, and QB Online is not designed for inventory with more than just this issue, but I don't want to pay for another program.

        MariaSoledadG
        MariaSoledadG
        July 28, 2023

        I understand how you want QuickBooks to work the way you want it to. I'm here to guide you on what you can do, Global.

         

        Oftentimes, we sometimes feel and get frustrated over how our software works and is designed. But don't worry, this won't be for a long time. There's an ongoing issue (INV-89120) about seeing negative amounts on quantity on purchase orders. Our engineers are working to get this fixed as soon as possible

         

        In the meantime, I would suggest reaching out to our support team so they can include you on the list of affected users. 

        This way, you'll get notified once the issue is fixed. To reach out to them, follow the steps provided below:

         

        1. Sign in to your QuickBooks Online company.
        2. Click Help (?).
        3. Select either tab to get started:
          • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
          • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
            • Start a chat with a support expert.
            • Get a callback from the next available expert.

         

        Moreover, use these reports to get helpful insights on the things you buy and sell, and the status of your inventory. I've got this article for more details: Use Reports To See Your Sales And Inventory Status.

         

        Let me know if you have any questions about purchase orders or inventory. The Community is always here to assist you 24/7. Have a nice day!

        R
        RoxStar
        August 6, 2023

        For a company a large as Intiut I cant believe this is taking so long to fix. We are a manufacturing company and have over 2,000 SKU's. We have now had to recount over 300,000 single items and delete and re upload our entire inventory due to this issue. This needs a solution and fast! There is no reason Qty on PO should go to 0 when you adjust your inventory!

        L
        LeizylM
        August 6, 2023

        I understand how you feel when something doesn't work correctly the way you need it, RoxStar. 

         

        As per checking, the above-mentioned investigation is already closed as resolved. Since the issue persists, I recommend contacting our QuickBooks Support Team again. They have full access to your account and help get this fixed. It'll also allow them to get your issue investigated and open a new ticket if necessary. 

         

        You can follow the steps provided by my colleague above on how to reach them: 

         

        I've included a couple of helpful articles that cover the workflow of receiving inventory in QuickBooks Online below.

         


        Please let me know if you have other concerns about the purchase order. I'll be around to provide further assistance. I'll be here to help.

        G
        golfandAuthor
        August 8, 2023

        This answer is representative of the problem.   This issue with PO Quantities has been open for 6 months.   You say it has been closed and yet it still doesn't work    Some progress has been made but it still has errors regularly.   One day it will have the right amount in the PO column and the next day it will be blank -- and we have done nothing in between.  Then you suggest that the solution is to call the support team -- it would be my 5th time.   Why doesn't the support team ask us if it is fixed!!!

          R
          RE-AR
          August 25, 2023

          I don't think there is any intention to fix this. I tried to find differences between parts at are even on the exact same PO and one shows up as having parts on order while the other doesn't. I've been dumping reports frequently over the last couple days and it even changes from minute to minute on which parts do and don't work. By not working I mean that when a report dumps of the Quantity on PO it says "--" instead of a number. Can we get this fixed?

          LieraMarie_A
          LieraMarie_A
          August 25, 2023

          Hi there, @RE-AR.

           

          I understand your concerns regarding the inconsistencies you've observed in the reports and parts ordering system. 

           

          The issues you're encountering with the "--" instead of quantity values on the Purchase Order report could be related to the ongoing concern we are actively working to resolve. To get to the bottom of this and provide you with the best assistance, I recommend reaching out to our Customer Care Support team. They have the expertise to investigate this matter more closely. If necessary, they can escalate the issue by raising a ticket for our engineering team to conduct a thorough investigation.

           

          Here's how to reach them:

           

          1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
          2. Select Talk to a Human.
          3. Enter a short description of your concern and press Enter.
          4. Click I still need a human.
          5. Select Contact Us to connect with our live support.
          6. Choose Get a callback.

           

          Furthermore, there are various reports available in QBO that give you snapshots of different areas of your business. You can also personalize them and focus on the details that matter the most to you.

           

          Thank you for your patience and cooperation as we work to resolve this situation. Your feedback is highly valuable in helping us identify and address these issues. If you have any further questions or observations, please don't hesitate to share them with our support team.

          G
          Global Novelties LLC
          October 3, 2023

          Hello,

           

          Is there any update on fixing this issue>

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