Skip to main content
U
userandercamino
April 5, 2024
Question

QB customer service is down on regular hours! right now I am not able to chat (option not available) or get a callback (option disabled too). 1800 number also not working

  • April 5, 2024
  • 1 reply
  • 0 views
QB customer service is down on regular hours! right now I am not able to chat (option not available) or get a callback (option disabled too). 1800 number also not working - automated message saying customer service is closed.
What now??
QB has me abandoned, waiting for a Supervisor to call me (that's what I was told...) for the last 3 days, but have not gotten any call...  my case is escalated... and still nothing, with no option to contact them now. I'll wait for later to see if option is available... but this is ridiculous. 
For context - QB did not send me the w2 reflecting payroll, I requested a correction, took them a month to correct but did not do it correctly (???) and opened a second case to correct it - haven't heard back from them about it yet.
Seriously considering migrating to a more responsive system

1 reply

MsNorthPND18
MsNorthPND18
April 5, 2024

I recognize that you're waiting for a callback from our QuickBooks Online (QBO) support team to fix issues related to accessing your payroll report, @userandercamino.

 

Our business hours are Mondays to Fridays from 6 AM to 6 PM Pacific Time and on Saturdays from 6 AM to 3 PM Pacific Time. Our correction team may have received a high volume of chat requests, which is causing a delay in response time. Rest assured, they're working diligently to provide the correct resolution to your concern.

 

I highly recommend contacting them again to get an update on your W-2 payroll concern. They'll be able to provide you with the latest information on how to proceed.

 

Here's how to contact our Support Team:

 

  1. Sign in to your QuickBooks Online company.
  2. Choose Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Additionally, you can check the link below on how to enter your employee’s year-to-date paycheck info: Add pay history to QuickBooks Online Payroll.

 

If you have any payroll-related questions, please feel free to leave a comment below.

Terms & ConditionsAccessibility statement