Skip to main content
R
rubinmichael1955
December 4, 2019
Solved

QB doesn't save my invoices as a .pdf file any longer and my customers cannot open them unless I manually convert them. Is there a setting to change?

  • December 4, 2019
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by MikiD

I know a way on how to get this sorted out, rubinmichael1955.


The last time I check, I was unable to see any changes in the settings. Also, I tried this in my account and I was able to do it successfully. 


One possible reason why you’re having the issue is that the pdf reader is damage. There are several users who were able to fix it by running the pdf repair tool. Below are the steps to do this:

 

  1. Go to QuickBooks Tools Hub. 
  2. Once there, select Program Problems. 
  3. Choose QuickBooks PDF & Print Repair Tool. 


If this won’t work, you can proceed to solution two, three and four in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. 


Prior from doing these steps, you might want to make sure your QuickBooks release version is updated. 


Don’t feel any hesitations to post a question again if you need anything. 
 

2 replies

MikiD
MikiDAnswer
December 4, 2019

I know a way on how to get this sorted out, rubinmichael1955.


The last time I check, I was unable to see any changes in the settings. Also, I tried this in my account and I was able to do it successfully. 


One possible reason why you’re having the issue is that the pdf reader is damage. There are several users who were able to fix it by running the pdf repair tool. Below are the steps to do this:

 

  1. Go to QuickBooks Tools Hub. 
  2. Once there, select Program Problems. 
  3. Choose QuickBooks PDF & Print Repair Tool. 


If this won’t work, you can proceed to solution two, three and four in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. 


Prior from doing these steps, you might want to make sure your QuickBooks release version is updated. 


Don’t feel any hesitations to post a question again if you need anything. 
 

    R
    rubinmichael1955Author
    December 5, 2019

    Thank you for taking the time to help me, your solution seems to have worked.

     

    Mike

    jocecampbell
    jocecampbell
    June 16, 2020

    I called Intuit about this today after trying ALL the things in the first reply by MikiD (and then some). I could NOT get QuickBooks Premier 2020 to save or print to PDF or XPS files. My 2018 and 2019 versions were printing just fine. Every time I tried in 2020, the program would freeze and I would have to use Windows Task Manager to crash out of it.

     

    It seems that on Friday, 6/12/2020, a Win 10 release went out that was in conflict with the save or print to PDF settings in QB 2020. The current work around, until Intuit gets an update figured out, is to remove your logo from your invoice (or form) template. Uncheck the "use logo" box in the template. I use a background image for my invoice too, and apparently that is fine, it's just the logo. 

     

    Hope this helps someone else and saves them from HOURS of attempting to repair with other tools! Good luck!

     

     

      F
      fanbergbrothers
      June 17, 2020

      Wow! I have spent hours trying to fix this same issue, which even included sending invoices by email... Deleting the logo was the only fix that has worked thus far! Thank you!

        jocecampbell
        jocecampbell
        June 17, 2020

        Who knew that could fix it, right? I'm so glad I was able to help others!

        Terms & ConditionsAccessibility statement