QB mobile not showing customers in short cut bar?

We appreciate you troubleshooting the application to address your concern, commercialfirsta.

Please know there's an ongoing investigation of the missing customer in the QuickBooks Online app. Since our product engineers are already aware of this issue, they're digging into this matter thoroughly to come up with a permanent fix. However, we currently have the exact time frame for resolution.

In the meantime, I recommend contacting our customer support team during their support hours. They can add you to the affected user list so you can receive timely updates regarding this case.

Here's how:

1. Sign in to your QuickBooks Online company through your device browser.
2. Click Help (?), then head to the Search tab.
3. Select Contact Us and pick a topic you need assistance with or Ask about something else.
4. Choose either Start a chat or Get a callback to connect with an expert.

Alternatively, you can reach our support through this page: Contact Us. From there, please select the appropriate product you're using and provide the necessary information to proceed.

On the other hand, you might want to scan this material whenever you need to locate a customer location using your mobile device: View a customer's location using the QuickBooks Online app.

You can always get back to us in this thread for any queries when managing customers in the QuickBooks Online app. Consider adding a reply below or posting questions directly to the Community page.