Skip to main content
J
josh-morrison-to
May 7, 2024
Question

QB Online is not allowing us to update our international customers credit cards currently, and we've always accepted international customer CC, how do we fix this?

  • May 7, 2024
  • 1 reply
  • 0 views
QB worked fine yesterday, and today even after clearing browsing history/cache, QB keeps saying to verify CC information is correct and will not save the new card information.

    1 reply

    J
    JanbonN
    May 7, 2024

    We appreciate the troubleshooting steps you've done so far, Josh. Allow me to share some details about the QuickBooks Payments and route you to the appropriate team to help you with your credit card concern.

     

    QuickBooks Payments isn't compatible with international customers. It only works in the country associated with your Intuit login. Can you please share how you accepted international customer CC information before?

     

    Since you were previously able to accept international customer credit cards, I recommend contacting our payment support team. They can securely check your account and determine the root cause of the issue.

     

    Here's how to get in touch with them:

     

    1. Log in to your QuickBooks Online Company.
    2. Click on the Help button at the top of the page.
    3. Choose the Search tab, then click Contact us.
    4. Type in your concern, and click Continue.
    5. Under Callback, click Have us call you button. This will route you to enter your details.
    6. After that, select Get a call.
    7. You will now be added to the queue and wait for us to call you.

     

    Additionally, you can refer to this article for the steps on personalizing your reports: Customize reports in QuickBooks Online.

     

    Let us know if you have other concerns about updating your customer's credit card information. We'll be here to help you in any way we can.

      J
      josh-morrison-toAuthor
      May 7, 2024

      Hi and thanks for the reply. We accept credit cards from our international customers, and QB has always allowed us to enter new/updated information until today. When we attempt to update the card info now, it asks which country the client is in and only lists U.S. and CA. 

       

      We have reached out for further help and are awaiting a response. It is very odd, like a glitch has occurred. Previously, QB never asked for a country when updating EasyPay credit information for these clients. We simply would enter the CC#, name on the card, a mailing/Zip code as appropriate and a street address. Now it asks us to verify that the card information is correct and blocks us from saving the updated info.

        C
        ctendler
        October 10, 2024

        We have been experiencing the same EXACT problem!  And unable to get a straightforward answer as to what has happened, but clearly a change has been made since you can only select US or CA as the country when entering the credit card billing information....Were you ever able to get resolution?

        Terms & ConditionsAccessibility statement