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pgershon-me-com
June 12, 2024
Question

QBO bill pay lost $200,000 from my account. How does one get escalated support? Phone support is inane - dumb as a stump.

  • June 12, 2024
  • 1 reply
  • 0 views
I have been on the phone trying to trace $200,000 that was withdrawn from my account last Friday but not received at destination bank as of Wednesday evening.  Three jours on phone and multiple chat sessions late, still no answers

1 reply

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IrishNinoJ
June 12, 2024

I recognize the urgency to have this sorted out, pgershon.

 

Please know that the Community space is a public forum, I recommend reaching out again to our QuickBooks Online Support Team. Our experts have the required tools to pull up your account in a secure environment and review this further.

 

In case you need some related helpful articles, you can visit our Community Help Articles hub. 

 

If you have further questions regarding Bill Pay or any QuickBooks-related concerns, feel free to leave a reply. The Community is here to assist you 24/7.

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pgershon-me-comAuthor
June 13, 2024

I appreciate your reply, but it lacks awareness of the facts.  I spent almost 4 hours with your support people today through the phone and chat options you gave me.  And to no avail.  I finally got an email back asking me to produce proof from Chase bank that the funds were not received.  But they failed to provide a method to give that proof.  When I emailed, it was bounced back.  When I started another chat, I was told I need to "You can send it via file exchange however our supportablility team is already closed during this time they are only open at 9AM PST - 3PM PST"

I really have no idea how top get a person with some intelligence to provide support.  It is unfortunate that a  misfire of this size ($200,000) does not get a stronger response.  3.5 hours of time speaking to agents who cannot even confirm that the payment was sent to the proper account number is really not helpful.

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