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Steven D 12
December 13, 2022
Question

QBO cost showing hourly rate as $0 on project report, not pulling info from product/service

  • December 13, 2022
  • 1 reply
  • 0 views

using QBO: I can enter time in the weekly timesheet and associate it with a product/service and customer. The service has both the sales Price/Rate and Cost filled in.  When I run a project specific report it shows the cost rate (when hourly) is selected as $0.  I can click on each entry and manually type in the cost rate using the single time activity sheet.  This seems like a waste of time.  Why is it not pulling the cost from the service?   

1 reply

M
MirriamM
December 14, 2022

Hi there, @Steven D. Thanks for reaching out.

 

I'm here to help ensure the correct amount will show on your project reports in QuickBooks Online (QBO).

 

When entering a project in QBO, the costs are based on a specific expense account of an item or service. In your case, to further investigate the issue as to why the cost is showing as $0, let's check the service item used on the project if there's a cost set up on it. 

 

Here's how:

 

  1. In the left menu, click Sales.
  2. Go to the Product and services tab.
  3. Locate and select the service item.
  4. Click Edit under the Action column.
  5. Under Purchasing info section, check the cost.

 

If there is, I recommend deleting and recreating the service item. Then, create project again. Once done, run a project report to see if it's now showing the correct amount.

 

To ensure you get the most out of the Projects feature, check out this article: Set up and create projects in QuickBooks Online.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

S
Steven D 12Author
December 15, 2022

Thanks for your reply.  Same result.  QBO is not pulling the cost from the serivce entry into the project.  I have put together PDF showing and describing problem and what I am seeing.  Please review and provide your thoughts.  Thank you!

 

Steve

    C
    ChristineJoieR
    December 15, 2022

    Hi there, @Steven D11.

     

    I'm here to share some insight about the cost that's not showing in QuickBooks Online Payroll.

     

    The cost will appear on the billable rate if we use the weekly timesheet. The rate will appear in the cost section if you use a single timesheet.

     

    Furthermore, I'd like to ask if you add the cost to the project. If not, we will need to add the rate to it will display in the Project section.

     

    1. Go to Business overview and select Projects.
    2. Select New project.
    3. In the Project name field, enter the project name.
    4. Select the project customer from the Customer ▼ dropdown.
    5. Add any notes or details about the project in Notes.
    6. Select Save.

     

    For more details, please check this article for your guide: Set up and create projects in QuickBooks Online. 

     

    Thank you for sharing your experience here. Please know that we are here for you. You can also tag me. 

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