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Dsosk
January 18, 2025
Question

QBO expenses widget shows $0

  • January 18, 2025
  • 1 reply
  • 0 views

I'm using QBO and have the Expenses widget on the dashboard. It usually shows my expenses as it should, but mid-day yesterday it just started showing zero. I checked my P&L report and the expenses show there. I made sure the correct date period is selected. I am the Admin so I know I have the correct permissions. I have removed and replaced the widget, cleared the browser cache and exited and restarted QBO. Still having the problem. Any ideas for what to do next would be appreciated

1 reply

J
JeveeAdvin__la
January 18, 2025

Hello there, @Dsosk.

 

Since you have already tried the initial step, let's move on to an advanced troubleshooting method to ensure a successful resolution.

 

To troubleshoot potential browser-related issues with your QuickBooks Online (QBO) account, try accessing it in incognito mode. This mode does not store cache files which could lead to unusual behavior when using web-based applications. Here are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N
  • Mozilla Firefox: Ctrl + Shift + P

 

Moreover, if you continue to face the issue after trying these steps, I highly recommend contacting QuickBooks Support for further assistance. They can take a deeper look into your account specifics and provide a more tailored solution. Your detailed notes on what you have already tried will be very helpful in speeding up the resolution process.

 

To get support in QBO, follow these steps:

 

  1. Go to the upper-right-hand corner and click on the Help menu.
  2. Navigate to the Assistant tab.
  3. Enter contact support in the chat box and press Enter.
  4. Choose Contact a human and then select either Live Chat or Call me back.
  5. Provide a brief description of your issue and click Continue.
  6. You can then choose to continue with either a Callback or a Chat.

 

Here is the schedule for QuickBooks Support based on your subscription plan.

 

Solopreneur, Simple Start, Essentials, Plus 

 

  • M-F 6 AM to 6 PM PT
  • Saturday, 6 AM to 3 PM PT

Advanced

 

  • any time, any day.

 

For further information, refer to this article: Get help with QuickBooks products and services.

 

You can also visit this link to understand the distinctions between various financial documents in QBO: Learn the difference between bills, checks, and expenses in QuickBooks Online.

 

If you have more questions about the expense widget on the Dashboard, please continue to post them. I'm here to help you with any further assistance you might need. Have a nice one.

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