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meghannchannell
October 18, 2024
Question

Question about open invoices

  • October 18, 2024
  • 1 reply
  • 0 views

Hi,

When I click on the customer tab to see my open invoices - the amount of open invoices it says I have has doubled over night.  It seems like Quickbooks is counting each invoice twice and also counting every line on the invoice as another open invoice. I'm not sure why this changed since I only have 217 invoices open but it now saying I have 485. Is this a new feature to count every service on the invoice as a new open invoice? I prefered it when it just counted the invoice as one open invoice no matter how many services were on the invoice. I'm sorry if this is confusing - just wondering why the change? 

1 reply

Z
ZarahHillarey_T
October 18, 2024

Hi there, Meghann. Thank you for sharing the details of your concern about your doubled records of open invoices in QuickBooks Online (QBO). Let's work together to get this resolved. 

There hasn't been an update of features in QBO that counts every service on the invoices as a new open invoices. It's possible that this could be a browser related issue due to accumulated cache. 

To solve this, we can perform some troubleshooting steps. Start by accessing your QBO account in incognito to check if your records in open invoices will appear correctly. You can refer to these keyboard shortcuts:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works fine, switch back to your regular browser and clear its cache to access QuickBooks with a clean slate. If not, you'll want to use a different browser. 

We've also received similar reports about the issue. If the troubleshooting doesn't work. I recommend contacting our support team so they can add you to the affected users list. Here's how:
 

  1. In your QBO account, go to Help icon at the top right corner.
  2. Select the Search tab.
  3. Type "Talk to support" then click enter.
  4. At the lower right side, choose Contact Us.

 

I'm adding this article to help you receive payments from your customers once you've successfully locate your correct open invoices. 

 

If you have more questions about managing your invoices in QuickBooks Online, please don't hesitate to leave a message. I'll surely assist you directly.

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