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dennis3414
November 19, 2023
Question

Question Mark in Chart of Accounts with QuickBooks Desktop

  • November 19, 2023
  • 3 replies
  • 0 views

Hi,

 

I purchased a license for QBD and created a new company file. I enabled the account number to show with the account in the chart of accounts. However, there is a question mark between the account number and the accounts. I thought it was not a big deal but I was wrong. When I try to import COA from Excel, it gives me a 100% error.

 

When I run reports like the balance sheet, I still see the question mark for each account.

I have already uninstalled and reinstalled QBD. It doesn't help to fix this issue.

 

If anyone can help me with this? Thanks.

 

Look screenshot below for the issues:

3 replies

R
Rea_M
November 19, 2023

This special character (?) appearing on your COA is a sign of a data issue, dennis3414. We'll help you get through this by performing some troubleshooting steps.

 

Let's start by ensuring your Operating System language setting matches the QuickBooks program. Set your computer as English (United States). Then, restart your workstation to refresh the system.

 

If you still see question mark signs after completing the task above, let's re-sort your COA lists. Here's how:

 

  1. In your QBDT account, click the Lists tab.
  2. Next, choose Chart of Accounts.
  3. Then, scroll down and place a checkmark in the Include Inactive box.
  4. After that, select the Account button at the bottom left and select Re-sort List.
  5. Select the OK button. 
  6. Close and reopen your company file.

 

If this matter continues, I recommend repairing your company file using the Verify and Rebuild tool. For the step-by-step guide, please see this article: Fix potential data issues in QuickBooks Desktop.

 

Once everything is settled, perform monthly reconciliations to ensure the accuracy of your accounts' records.

 

Should you need more assistance managing your chart of accounts, please don't hesitate to leave a reply below. I'm available here to help at any time.

D
dennis3414Author
November 19, 2023

Thank you for your response. I tried all the solutions you mentioned. None of them work in my case.

 

1. The default language is English (US), even though there is a secondary language available in my Windows 11.

2. I found the Included Inactive box, but it is greyed out. Unable to check the box.

3. I followed the instructions step by step in the article you sent. No errors are detected, but the issues remain.

 

I even tried to install QBD on another computer. The "?" still existed after I applied "use account number" in COA.

 

Please advise what else I can do. The version is QBD Premire Plus 2023.

 

Thank you.

AldritchM
AldritchM
November 19, 2023

I appreciate you for following the steps provided by my colleague, @dennis3414.

 

The troubleshooting steps shared by my peer @Rea_M above didn't work, I'd recommend contacting our QuickBooks Support Team. In this way, they can further check on this matter and provide additional troubleshooting steps to resolve this.

 

Here's how to reach them:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

Once everything is settled, you want to enter an opening balance for a bank, credit card, and other types of accounts you may refer to this article for future use: Enter opening balances for accounts in QuickBooks Desktop.

 

If you need assistance with reconciling your account don't hesitate to reply. I'm always available to help you out.

BigRedConsulting
BigRedConsulting
November 20, 2023

@dennis3414  RE: However, there is a question mark between the account number and the accounts.

 

This happens when a special font that QuickBooks installs has been removed or is corrupted. Reinstalling or Repairing the QuickBooks program will usually fix it.

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