Skip to main content
S
solocalwildlife-
February 1, 2024
Question

QuickBooks Android app is not communicate with server. Does not load or save invoices. Cannot convert estimates to invoices.

  • February 1, 2024
  • 1 reply
  • 0 views
This is apparently a known issue and I've been experiencing it for 4 months. There's no work around there's no known solution. 

Sometimes if I convert an estimate to an invoice on Android app it says unable to save invoice.

If I convert an estimate to an invoice on the computer online it loads in the app under invoices but when I click on the invoice it won't open and says server unavailable.

This has resulted in either me having to copy and paste each section of the estimate into a brand new invoice or having to wait until I get back to the office to do things that I need to be doing when I'm on the road.

I asked why I should pay for the service that doesn't work and I was told the only option is to do things from a desktop computer. Then I asked if I could have a backup of all my company's records and leave QuickBook and I was told I have to pay $200 a month to upgrade to a different version to get the backup just to cancel. It's almost extortion for leaving. Leaving a product that doesn't work half the time.

1 reply

S
SheandL
February 8, 2024

This is not the experience we want you to have, solocal. 

 

I can see the importance of converting estimates to invoices seamlessly using QuickBooks Online. I recognize the urgency of resolving this issue since it's already interrupting your workflow. Rest assured that we're fully aware of this issue and are dedicated to resolving this.

 

In the meantime, the best course of action we can take is to contact our support team again for the latest updates about this case. Please know that you're already on the top priority list for this. To contact our support, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either of these tabs:
  • Assistant tab and select Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

 

For Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

 

Additionally, you'll need to upgrade if you only want to use the Online backup feature for your company's records and data. Otherwise, you'll have to manually export all of it so you can have the backup copy.

 

You can also visit this article if you want to personalize and add specific details to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please don't hesitate to get back to us if you need further assistance about converting estimates to invoices. The Community space is always here to assist you.

Terms & ConditionsAccessibility statement