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normanfrustrated
September 29, 2022
Solved

quickbooks Desktop. Can't now enter Classes with Checks

  • September 29, 2022
  • 2 replies
  • 0 views

I use Quickbooks 2014. No need for newer version as it does all I need.

For many years I entered Class when creating a check. It appeared on the Check form to the far right.

A few weeks ago this Class column disappeared and cannot be found. See attached screenshot.

Yes I did go to Edit > Preferences > Accounting > and check Use Classes in transactions. It was already checked.

But it still doesn't appear.

It looks like Quickbooks deliberately removed this feature in an "upgrade".

Any ideas please?

Best answer by normanfrustrated

Many thanks. I checked the font size and it seemed to be OK. But you gave me an idea.

 

I went to Edit > Preferences and changed from Multiple Windows to Single Window.

This enabled the Check form window to display properly.

I then went back to Edit > Preferences and changed back to Multiple Windows and amazingly the Check form window still showed the Class.

No idea why this worked.

2 replies

C
CharleneMaeF
September 30, 2022

Let's run the Verify and Rebuild tool to fix this, norman.

 

This tool scans data issues within the company file and self-resolves them. Before proceeding, please note that this may or may not work since QuickBooks 2014 is an unsupported version.

 

Also, create a backup copy of your company file so you can restore it if some changes occur.

 

Here's how to verify data:

 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK if QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:

 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
  6. Run Rebuild Data again to make sure there's no error.

 

If the issue persists, I recommend upgrading to the latest version. Doing so helps you add classes to your checks.

 

Also, personalizing your Class report in QuickBooks is a breeze. For the detailed guide, please see this article: Run Report.

 

Please let me know if you need further assistance tracking and managing your checks. I'm always around to help. Have a good one.

N
normanfrustratedAuthor
September 30, 2022

Many thanks.

I verified the data integrity and it was fine.

 

The problem is that the check entry form itself no longer has a column for Class.

 

I am still able to enter the Class as follows:

After entering the amount in the check breakdown I tab twice, this takes me to the invisible column where I can enter the Class. I cannot see what I am typing but it is being entered. If the Class doesn't exist then I am prompted to create a new one as before.

I can check later that the Class has been correctly entered.

 

Also previously there were two buttons under the check:

New Check

Save and Exit

 

These buttons also are now missing.

 

The workaround here is to SAVE the check at the top of the window and then close the process/ window with the top right "X".

 

I have tried minimizing and maximizing the window and minimizing the column on the left. Still can't get these items to appear.

So very bizarre.

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normanfrustratedAuthor
October 1, 2022

I note your suggestion that I upgrade, at considerable cost, to the latest version.

 

My current version worked perfectly well until a few months ago when the Class column and the one to the left of it disappeared from the screen in the Check Entry form..

My computer, running Windows 7 is compatible with Quickbooks 2014 and I have been using this computer for a number of years.

 

I cannot understand why this feature has disappeared.

 

BigRedConsulting
BigRedConsulting
October 3, 2022

@normanfrustrated 

RE: this Class column disappeared and cannot be found. See attached screenshot.

RE: Also previously there were two buttons under the check: New Check, Save and Exit

 

It looks like you have enabled scaled up fonts / selected something other than 100% in your display preferences. This will mess QuickBooks up, at it can't handle such new-fangled advanced settings, which Windows has only had for 25 years.

 

If you return your display preferences to standard fonts - 100% scale, then it should work again as expected after restarting QuickBooks.

N
normanfrustratedAuthorAnswer
October 4, 2022

Many thanks. I checked the font size and it seemed to be OK. But you gave me an idea.

 

I went to Edit > Preferences and changed from Multiple Windows to Single Window.

This enabled the Check form window to display properly.

I then went back to Edit > Preferences and changed back to Multiple Windows and amazingly the Check form window still showed the Class.

No idea why this worked.

    C
    CLAACT
    March 10, 2025

    Thank you so much for the suggestion to toggle between multiple windows and one window in the preferences.  The classes once again showed up on the screen.  So much more helpful than the QB bots. 

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