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Sulley
Jan 20, 2019 9:45 PM UTC
Solved

Quickbooks Desktop Export Report Error 429 Activex

Quickbooks Desktop 2018 & 2019.  I am trying to export any of the Tax Form Worksheets in the Employee tab and keep getting an error saying Cannot connect to Quickbooks and at the bottom - Error 429 - ActiveX Component cannot create Object.

 

I am using Windows 10 and Excel 2016

Charies_MAnswer
Jan 21, 2019 4:52 PM UTC

Thanks for bringing this to our attention, Sulley.

 

The Error 429 were Activex can't create object when exporting your Tax Form Worksheet is an ongoing issue that our product engineers are closely working on right now.

 

While waiting for the permanent fix, I'd suggest calling our QuickBooks Care Team so we can add your company details to the list of affected users. This way, we'll be able to send you updates about the progress of the investigation via email.

 

You can reach out to them through this contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

We'll also updating this thread from time to time regarding the status of the current investigation.

 

I appreciate your patience. Let me k now if there's anything else I can help you with. I'm always around to help.

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10 replies

Charies_MAnswer
Jan 21, 2019 4:52 PM UTC

Thanks for bringing this to our attention, Sulley.

 

The Error 429 were Activex can't create object when exporting your Tax Form Worksheet is an ongoing issue that our product engineers are closely working on right now.

 

While waiting for the permanent fix, I'd suggest calling our QuickBooks Care Team so we can add your company details to the list of affected users. This way, we'll be able to send you updates about the progress of the investigation via email.

 

You can reach out to them through this contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

We'll also updating this thread from time to time regarding the status of the current investigation.

 

I appreciate your patience. Let me k now if there's anything else I can help you with. I'm always around to help.

    Surge
    Mar 1, 2019 1:31 PM UTC

    Solved- For me at least.

    I uninstalled my antivirus software, Cylance, and the issue went away. Turns out it was blocking the script running in Excel.

    Jess42
    Jan 16, 2020 11:52 PM UTC

    Were you able to find a better work around for Cylance? I would rather keep script blocking on and just allow this thru somehow.

     

    Thanks!

    Jessica

    Pabz_L
    Pabz_L
    Jan 11, 2021 12:47 AM UTC

    Hello there, @KKasper.

     

    As of now, the investigation is still ongoing and there is no time frame yet as to when this will be resolve but rest assured that our product development is closely working on it. 

     

    In the meantime, you can follow the suggested workaround by Ryan_M. I also suggest getting in touch with our support team so they can add you to the list of our affected users.

     

    Additionally, I'd encourage you to visit our QuickBooks Blog to be updated with our latest news and updates including product improvements. Check out this link: https://quickbooks.intuit.com/blog/.

     

    Reach out to me whenever you have additional questions or concerns. I'll always have your back. Take care always!

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