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M
MosesA
January 27, 2024
Question

QuickBooks doesn't automatically create sales receipt for customers from square app transactions.

  • January 27, 2024
  • 1 reply
  • 0 views

QuickBooks stopped to provide automatically sales receipt number for customers which I import from the square app transactions (I did the integration a long time ago). This issue has been since 01/01/2023!  I tried to contact them, but it seems that there is no one who really understand the problem. Big problem!

 

1 reply

JaeAnnC
JaeAnnC
January 27, 2024

I appreciate you for sharing your concern with us, @MosesA. Let's work together to troubleshoot your issue with the sales receipt number in QuickBooks Online (QBO).

 

First, let's refresh the connection between Square and QBO by disconnecting and reconnecting the app. Here's how:

 

  1. Go to App and select My Apps.
  2. Click Sync with Square.
  3. Go to the Actions dropdown and select Disconnect.
  4. Choose the reason for disconnecting, then Confirm disconnect.
  5. Once done, reconnect your Square account to QBO.

 

Should the issue persist after reconnecting, I recommend getting in touch with our customer support team. They have the necessary tools to identify the root cause and guide you through the resolution process. If needed, they can initiate an investigation into the matter.

 

Furthermore, you can run reports in QBO to gain valuable insights into your purchases, sales, and inventory status.

 

Please don't hesitate to reach out to us if you have other concerns about sales receipt numbers. The Community is available 24/7 to assist you. Have a good one.

M
MosesAAuthor
February 5, 2024

I disconnected the square app from QuickBooks and connected it again. Still, I don't have sales receipt automated numbers!

I believe that you must expedite the case, too your development/ engineering department, to solve this issue.

J
jeanbiverly_
February 5, 2024

Thanks for coming back to this thread, @MosesA. 

 

We recognize that automatically creating sales receipts from Square app transactions is essential to your business.

 

To resolve this issue, I suggest contacting our support team. They will be able to examine your account closely and provide further assistance. 

 

Here's how:

 

  1. Sign in with your QuickBooks Online (QBO) company.
  2. Click on the Help icon in the upper right corner.
  3. Select Search and click on Contact Us.
  4. Enter your issue or concern and select Continue.
  5. Choose a way to connect with them.

 

To find answers to common questions about the Square app and QBO integration, you can check out this article: Connect your Square account to QuickBooks Online.

 

We're always ready to back you up should you have other concerns besides automatically creating sales receipts for your Square app transactions. Feel free to leave a reply below. 

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