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R
rayasunshine724
November 14, 2023
Question

QuickBooks is undoing my work

  • November 14, 2023
  • 1 reply
  • 0 views

I have been updating my customers daily and I notice that every time I do an update QuickBooks deletes all of my work and reverts things back to the way they were. I have no idea why this is happening and it's been happening for  months. I've noticed it's not all customers just to select you and it's the same ones every time.  Has anyone else experienced QuickBooks reverting their work?

1 reply

J
JuliaMikkaelaQ
November 14, 2023

I know this is challenging on your end, Rayasunshine. I am here to assist you in finding a solution. Let me offer you some guidance on how to resolve this issue.

 

There are possible reasons why you're changes made keep on reverting. There might be someone who has access to your account and made the changes. With this, I recommend checking your Audit history to review your activities and see who made changes to your account. 

 

Here's how:

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Navigate to the Gear icon.
  3. Select Audit log.
  4. Click the Filter drop-down menu.
  5. Personalize it to All users, then select Show all events.
  6. Then click Apply.

 

Additionally, I would also like to ask what kind of information you're trying to update in your account. This way, I could check if there's a related investigation about it. 

 

Furthermore, you can also access your account using an incognito or private browser to see if the issue is with your browser. It might be due to cache-induced browsers that can affect the program's performance. Please refer to these keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works on your end, you can proceed with clearing your browser's cache to start with a clean slate. 

 

Moreover, you can manage your customers to keep them track and organized. 

 

Please feel free to leave a comment or visit the Community page if you require any further assistance with managing your customers. We're always here to assist you and get you back to business. Have a great day!

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