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May 3, 2024
Question

QuickBooks mobile app updated and now when I create an estimate non of my customers past the letter C show up. On customers page they still exist just not in estimates

  • May 3, 2024
  • 2 replies
  • 0 views
Tried reinstalling the app but still nothing. Can’t even add new customer because they already exist. Seems like a major bug

2 replies

Bryan_M
May 4, 2024

Good day, @hotpointslightin

 

We received similar cases about the latency displaying customers. However, I appreciate you for performing some troubleshooting steps to fix it.

 

In the meantime, you can restart your device since you're done trying to uninstall and reinstall the app after updating. This applies to both Android and iOS devices. It will refresh your phone operating system and fix some latency issues.

 

You can read this article for more info: Fix common errors in the QuickBooks Online mobile app for Android.

 

Moreover, if you wish to get updated on the recent cases of customers not showing in the estimate, I recommend contacting the QuickBooks Online (QBO) Mobile App Care Team. They can add you to the affected users list.

 

Also, I'll add this article to help you manage bank transactions in the QBO Mobile app: Match your bank transactions in the QuickBooks Online app.

 

I'm always here if you have additional questions about QBO mobile app transactions. Keep safe always, and have a good one. 

May 4, 2024

Thanks for the reply. Restarting the phone however did not fix the issue.

May 4, 2024

Hello there. I'm always here to route you to the appropriate support.

 

I appreciate you doing the steps on your end. However, after restarting and still didn't fix the issue, I'd recommend contacting our Customer Support Team. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:
  •   Start a chat with a support expert.
  •   Get a callback from the next available expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for PlusEssentials, and Simple Start users. Advanced users can contact us anytime and any day.

 

By doing this, you'll be able to let our team know the issue, as they have the appropriate tools that best fit your concern.

 

Furthermore, you'll want to check this article and learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

I'm always available to help if you need further assistance managing your sales forms in QuickBooks Online. Stay safe.