Question

Quickbooks not working for bill payment

Forum|Forum|2 years ago
January 3, 2024
3 replies
0 views

Ever since QuickBooks got rid of Melio integration in mid-December 2023, I can't pay bills. It keeps asking to verify my account -- the same account that is already connected. I have spent hours on the phone with support. Evidently, there is a known problem connecting with the bank and Quickbooks isn't fixing it. The subscription cost keeps going up -- this is ridiculous.

QuickBooks Online

Clark_B

I understand how hard it must be for you, @jpstauber.

I appreciate you taking the time to express your concerns about being unable to pay bills in QuickBooks Online (QBO).

Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.

Here's how:

Go to Help.
Select the Search tab, then choose Contact Us.
Type in your issue or concern in the field.
Hit Continue.
Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For future reference, you can check this article to guide you in reviewing your downloaded bank and credit card transactions: Categorize online bank transactions.

Please don't hesitate to leave a comment below, if you have further questions about bills or other QBO-related concerns. I'll be here to assist you.

S

sray24

This option doesn't work. I have tried contacting via chat, email and phone. I am either disconnected, re-routed, or simply told that they have no idea and will be escalating the matter to them to have it unresolved for eternity.

S

SIAB

@sray24

You can signup for a free Melio account to integrate with QBO as metioned by 4Gal. You can also get the cashback.

4

4Gal

@jpstauber

You can signup for a free Melio account and it will re-sync data from the old Billpay feature.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

D

DRoots2

Same, except we've been getting a screen stating "a new way to pay bills is coming soon" with no way forward. Very frustrating!

I'm an accountant for multiple clients and some have been able to use bill pay and some haven't. Many hours on the phone with help has produced only someone saying it should be all fixed by MARCH. Not convenient at all for my clients.

I just tried the Melio.com suggestion, and am guiding my clients to do the same. Here's hoping it works, but also that QBO gets this resolved!