Quickbooks Online Balance Sheet Issue

So, I'm a little surprised this is not more of a topic of discussion in the group.  I recently converted from QBDT to QBO.  After all is said and done, I am unable to run a balance sheet - I get an error message, "something went wrong, we're working on it".  I actually have 2 different companies, one is my church (heavily using classes) and the other is my HOA which is very basic.  

After trying everything to get a balance sheet to work, I finally got through to someone in Intuit support who told me this is a known issue, that I'm one of a group of users having this issue, and they'll keep me posted.   Now, I know this is a bit of a higher priority for me given that I just converted, but I would think that producing a balance sheet is pretty important and core to an accounting software package.  But it's been down for a week now, and I still haven't heard anything.  
  
Given the lack of discussion in the community group, I'm guessing it must be a pretty small group of people with the issue, so it may be a low priority (i.e. might never get fixed).  Does anyone have any information at all with the status of fixing the balance sheet?