I can share some fixes regarding photo scans in QuickBooks Self-Employed, wfaison27.
Before we start, have you experienced any errors while scanning your receipts? This will help us provide an accurate solution to your issue.
In the meantime, let's ensure that your mobile app is syncing correctly with the latest data from your computer. After that, refresh the app to resolve any issues. You can follow the steps below based on your phone's operating system.
Here's how:
- Go to the Menu icon and tap Help & Feedback.
- Select Refresh Data.
- Tap Refresh to confirm.
Afterward, follow these steps:
- From your phone's settings, choose Apps.
- Select the QuickBooks app from the list and click Storage.
- From there, tap Clear Data.
If issues persist, it's best to restart your phone or re-install the QBSE app.
Please let us know if you have further questions regarding this, wfaison27.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
